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The effect of service quality and expectations on customer complaints
Forbes, Silke J. - In: The journal of industrial economics 56 (2008) 1, pp. 190-213
Persistent link: https://www.econbiz.de/10003705586
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Incentives, effectiveness, and welfare impact of information supply about product quality
Xiao, Mo - 2003
Persistent link: https://www.econbiz.de/10003379204
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Effects of Market Structure on Broadband Quality in Local U.S. Residential Service Markets
Flamm, Kenneth; Varas, Pablo - 2021
This paper investigates the effects of changes in market structure on residential service quality in local U.S. broadband markets. Our analysis focuses on identifying causal effects on quality from entry (or exit) by firms using both legacy and non-legacy broadband network technologies.We...
Persistent link: https://www.econbiz.de/10013217286
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Wine quality, reputation, and price
Witzke, Harald von - In: Landwirtschaft in der Weltwirtschaft : Festschrift …, (pp. 116-126). 1998
Persistent link: https://www.econbiz.de/10001323663
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Reputation effects in the market of certifiers : evidence from the audit industry
Tóth, Áron - In: Economic inquiry : journal of the Western Economic … 52 (2014) 2, pp. 505-517
Persistent link: https://www.econbiz.de/10010470205
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See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian; Fürst, Andreas - 2006
Persistent link: https://www.econbiz.de/10003381632
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Die Potenzialqualität von Dienstleistungen : Konzeptualisierung und empirische Prüfung
Steffen, Dirk - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003337537
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Perceived quality in organic and conventional pork markets in Germany
Grebitus, Carola; Yue, Chengyan; Bruhn, Maike; Jensen, … - In: Acta agriculturae Scandinavica / C : an official … 8 (2011) 4, pp. 187-199
Persistent link: https://www.econbiz.de/10009554624
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The price of secondary school quality : a hedonic approach
Bilbao, Cecilia; Cañal-Fernández, Verónica - In: Applied economics letters 20 (2013) 7/9, pp. 706-709
Persistent link: https://www.econbiz.de/10009761782