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Consumer acceptance of self-service technologies : an ability–willingness model
Wang, Cheng - In: International journal of market research : JMRS ; the … 59 (2017) 6, pp. 787-802
Persistent link: https://www.econbiz.de/10011840475
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Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
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The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service research : JSR 16 (2013) 3, pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
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Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus; Wang, Cheng; Schoefer, Klaus - In: Journal of service research : JSR 19 (2016) 4, pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
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Modelling the habit of self-service technology usage
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Australian journal of management 42 (2017) 3, pp. 462-481
Persistent link: https://www.econbiz.de/10011777670