Narrow search
Showing 1 - 6 of 6
Cover Image
The impact of implicit and explicit communications on frontline service delivery staff
Lings, Ian; Beatson, Amanda; Gudergan, Siegfried - In: The service industries journal 28 (2008) 9/10, pp. 1429-1441
Persistent link: https://www.econbiz.de/10003802484
Cover Image
The role of product involvement in e-service evaluations
Wang, Paul; Gudergan, Siegfried; Lings, Ian - In: International journal of electronic marketing and … 2 (2008/09) 1, pp. 59-79
Persistent link: https://www.econbiz.de/10003651016
Cover Image
Service employee behaviour: the role of compliance and risk taking
Gudergan, Siegfried; Lings, Ian - In: International journal of services technology and management 14 (2010) 2/3, pp. 208-216
Persistent link: https://www.econbiz.de/10003997672
Cover Image
The role of cocreation and dynamic capabilities in service provision and performance : a configurational study
Wilden, Ralf; Gudergan, Siegfried; Akaka, M. A.; … - In: Industrial marketing management : the international … 78 (2019), pp. 43-57
Persistent link: https://www.econbiz.de/10012026097
Cover Image
Empowerment and role stress in the human interface between the firm and its markets
Sood, Aarti; Lings, Ian - In: International journal of services technology and management 14 (2010) 2/3, pp. 233-249
Persistent link: https://www.econbiz.de/10003997676
Cover Image
Understanding consumers' decisions to adopt technology-enabled transformative services
Schuster, Lisa; Drennan, Judy; Lings, Ian - In: The service industries journal 35 (2015) 15/16, pp. 846-864
Persistent link: https://www.econbiz.de/10011416848