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~subject:"Service industry"
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Service industry
Innovation
26
Quality management
22
Dienstleistungsqualität
21
Service quality
21
Services
19
Dienstleistungssektor
18
Qualitätsmanagement
18
Dienstleistung
17
Service innovation
17
Sweden
16
Customer satisfaction
15
Beziehungsmarketing
14
Customer integration
14
Innovation management
14
Innovationsmanagement
14
Kundenintegration
14
Relationship marketing
14
Schweden
14
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
Dienstleistungsinnovation
10
Value creation
10
New service development
9
Bundling strategy
8
Consumer behaviour
8
Leistungsbündel
8
Manufacturing industries
8
New product development
8
Product quality
8
Produktqualität
8
Health care
7
Konsumentenverhalten
7
Produktentwicklung
7
Customer service
6
Kundenservice
6
Business services
5
Einzelhandel
5
Retail trade
5
Unternehmensdienstleistung
5
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Undetermined
11
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17
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1
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Article in journal
14
Aufsatz in Zeitschrift
14
Aufsatz im Buch
3
Book section
3
Collection of articles of several authors
1
Sammelwerk
1
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English
17
German
1
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All
Witell, Lars
18
Gustafsson, Anders
6
Kristensson, Per
6
Edvardsson, Bo
5
Fombelle, Paul
2
Jaakkola, Elina
2
Perks, Helen
2
Snyder, Hannah
2
Aksoy, Lerzan
1
Brady, Michael K.
1
Elg, Mattias
1
Forkmann, Sebastian
1
Fundin, Anders
1
Gebauer, Heiko
1
Gremyr, Ida
1
Hammedi, Wafa
1
Henneberg, Stephan
1
Johansson, A. Elisabeth
1
Johansson, Elisabeth
1
Jonas, Julia M.
1
Kindström, Daniel
1
Koskela-Huotari, Kaisa
1
Kowalkowski, Christian
1
Löfberg, Nina
1
Löfgren, Martin
1
Magnusson, Peter
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Patricio, Lia
1
Pilawa, Joanna
1
Raddats, Chris
1
Reynoso, Javier
1
Schäfer, Adrienne
1
Sebastiani, Roberta
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Sörhammar, David
1
Valtakoski, Aku
1
Voss, Christopher A.
1
Wild-Weitlaner, Doris
1
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Journal of business research : JBR
5
Journal of service management
4
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
18
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1
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18
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1
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
2
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
5
Changing quality initiative : does the quality profile really change?
Johansson, Elisabeth
;
Witell, Lars
;
Elg, Mattias
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009723455
Saved in:
6
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
7
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
8
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
9
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
10
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
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