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Service design for experience-centric services
Zomerdijk, Leonieke G.; Voss, Christopher A. - In: Journal of service research : JSR 13 (2010) 1, pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang; Zhao, Xiande; Voss, Christopher A. - In: International journal of production economics 171 (2016), pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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Deployment strategies for service innovation
Wang, Qiang; Voss, Christopher A.; Zhao, Xiande - In: IEEE transactions on engineering management : EM 66 (2019) 4, pp. 514-528
Persistent link: https://www.econbiz.de/10012129810
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246
Persistent link: https://www.econbiz.de/10011745302