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~subject:"Service industry"
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The Impact of Customer Service...
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Subject
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Service industry
Customer service
3,467
Kundenservice
3,060
Relationship marketing
2,234
Beziehungsmarketing
2,159
Customer satisfaction
1,933
Kundenzufriedenheit
1,658
Consumer behaviour
1,654
Service quality
1,649
Dienstleistungsqualität
1,550
Konsumentenverhalten
1,542
Customer loyalty
1,052
Kundenbindung
982
Customer retention
934
customer loyalty
500
Deutschland
463
Germany
461
Beschwerdemanagement
373
Complaint management
371
Theory
327
Theorie
326
Dienstleistungssektor
300
Kundendienst
270
Retail trade
261
Einzelhandel
251
USA
248
Emotion
236
Electronic Commerce
233
United States
226
customer satisfaction
224
Online retailing
214
Online-Handel
213
Dienstleistung
210
E-commerce
205
Bank
178
Brand management
175
Markenführung
169
Marketing
165
Lieferantenmanagement
157
Supplier relationship management
157
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Online availability
All
Undetermined
147
Free
28
Type of publication
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Article
248
Book / Working Paper
46
Type of publication (narrower categories)
All
Article in journal
227
Aufsatz in Zeitschrift
227
Aufsatz im Buch
19
Book section
19
Hochschulschrift
10
Thesis
8
Collection of articles of several authors
7
Sammelwerk
7
Bibliografie enthalten
6
Bibliography included
6
Graue Literatur
5
Non-commercial literature
5
Aufsatzsammlung
4
Case study
3
Conference proceedings
3
Fallstudie
3
Konferenzschrift
3
Arbeitspapier
2
Working Paper
2
Company information
1
Firmeninformation
1
Guidebook
1
Ratgeber
1
Systematic review
1
research-article
1
Ãœbersichtsarbeit
1
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Language
All
English
268
German
27
Author
All
Wirtz, Jochen
5
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Barnes, Donald C.
3
Bowen, David E.
3
Brady, Michael K.
3
Georgiev, Marin
3
McColl-Kennedy, Janet R.
3
Paluch, Stefanie
3
Terziev, Venelin
3
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Berthon, Pierre R.
2
Brengman, Malaika
2
Chase, Richard B.
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Dasu, Sriram
2
Edvardsson, Bo
2
Eilert, Meike
2
Enquist, Bo
2
Frei, Frances X.
2
Gauquier, Laurens de
2
Hill, Sally Rao
2
Izogo, Ernest Emeka
2
Kunz, Werner H.
2
Kwamega, Michael
2
Mathies, Christine
2
Medler-Liraz, Hana
2
Mehdorn, Hartmut
2
Meuter, Matthew L.
2
Mudambi, Susan M.
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Pitardi, Valentina
2
Pitt, Leyland F.
2
Ricard, Line
2
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Institution
All
Fördergesellschaft Marketing an der Universität Augsburg
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
Published in...
All
The journal of services marketing
22
Journal of business research : JBR
13
Journal of retailing and consumer services
11
International journal of hospitality management
9
Journal of service management
9
Journal of service research
9
The service industries journal
8
Journal of service research : JSR
6
International journal of contemporary hospitality management
5
Journal of the Academy of Marketing Science
4
Journal of service theory and practice
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of production economics
2
International journal of production research
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of Contemporary Issues in Business and Government
2
Journal of air transport management
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Operations management : a strategic approach
2
Operations research
2
Technological forecasting and social change : an international journal
2
The journal of applied business research
2
Total quality management & business excellence
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
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Source
All
ECONIS (ZBW)
293
Other ZBW resources
1
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1
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294
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1
Predicting customer retention in discrete and continuous services
Watts, Helen
- In:
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
,
(pp. 89-106)
.
2015
Persistent link: https://www.econbiz.de/10010488972
Saved in:
2
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
3
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
Saved in:
4
Combined effects of franchise management strategies and employee service performance on customer loyalty : a multilevel perspective
Ramaseshan, B.
;
Rabbanee, Fazlul K.
;
Burford, Oksana
- In:
Journal of strategic marketing
26
(
2018
)
6
,
pp. 479-497
Persistent link: https://www.econbiz.de/10011976042
Saved in:
5
A matter of fit? : service configurations for customer loyalty
Han, Zhaojun
;
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
- In:
International journal of production economics
275
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015051984
Saved in:
6
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
7
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
8
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
9
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
10
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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