Narrow search
Showing 1 - 5 of 5
Cover Image
Relationship marketing of services
Berry, Leonard L. - In: Handbook of relationship marketing, (pp. 149-170). 2000
Persistent link: https://www.econbiz.de/10001559313
Cover Image
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Cover Image
Quality counts in services, too
Berry, Leonard L. - In: Business horizons 28 (1985) 3, pp. 44-52
Persistent link: https://www.econbiz.de/10001024886
Cover Image
Service safety in the pandemic age : editorial
Berry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; … - In: Journal of service research 23 (2020) 4, pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
Cover Image
Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196