Quality counts in services, too
Year of publication: |
1985
|
---|---|
Authors: | Berry, Leonard L. |
Other Persons: | Zeithaml, Valarie A. (contributor) ; Parasuraman, A. (contributor) |
Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 28.1985, 3, p. 44-52
|
Subject: | Dienstleistungssektor | Service industry | Produktqualität | Product quality |
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