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Service innovation
Artificial intelligence
11,076
Künstliche Intelligenz
11,070
Innovation adoption
4,595
Innovationsakzeptanz
4,588
Consumer behaviour
3,681
Konsumentenverhalten
3,472
Customer service
3,458
Kundenservice
3,065
Theorie
2,396
Theory
2,364
Roboter
2,217
Robot
2,153
Retailing
1,950
Innovation
1,923
Prognoseverfahren
1,839
Forecasting model
1,838
Technischer Fortschritt
1,790
Service quality
1,759
Relationship marketing
1,754
Beziehungsmarketing
1,724
Technological change
1,701
Dienstleistungsqualität
1,681
Deutschland
1,649
Innovationsdiffusion
1,609
Innovation diffusion
1,597
Customer satisfaction
1,522
Germany
1,442
Kundenzufriedenheit
1,415
artificial intelligence
1,344
Einzelhandel
1,290
Machine learning
1,200
Retail trade
1,197
Einzelhandelsbetrieb
1,186
machine learning
1,173
Technikfolgenabschätzung
1,158
Technology assessment
1,158
Digitalisierung
1,138
Robots
1,121
technology adoption
1,106
Digitization
1,056
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520
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128
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774
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274
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1
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54
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39
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35
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29
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29
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24
Working Paper
18
Arbeitspapier
17
Konferenzschrift
12
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8
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8
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7
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6
conceptual-paper
5
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4
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4
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4
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3
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3
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3
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3
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3
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2
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1
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864
German
160
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29
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1
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Edvardsson, Bo
17
Witell, Lars
17
Kowalkowski, Christian
13
Gustafsson, Anders
12
Leimeister, Jan Marco
10
Gallouj, Fai͏̈z
9
Kristensson, Per
9
Djellal, Faridah
8
Fuglsang, Lars
8
Kindström, Daniel
8
Spohrer, James C.
8
Bruhn, Manfred
7
Colurcio, Maria
7
Hadwich, Karsten
7
Maglio, Paul P.
7
Parida, Vinit
7
Patrício, Lia
7
Scupola, Ada
7
Thomas, Oliver
7
Toivonen, Marja
7
Banerji, Rukmini
6
Berry, James
6
Beverungen, Daniel
6
Candi, Marina
6
Duflo, Esther
6
Gottfridsson, Patrik
6
Husen, Christian van
6
Kannan, Harini
6
Lervik-Olsen, Line
6
Mention, Anne-Laure
6
Möslein, Kathrin
6
Sangiorgi, Daniela
6
Sharma, Vivek
6
Shotland, Marc
6
Trischler, Jakob
6
Tronvoll, Bård
6
Walton, Michael
6
Banerjee, Abhijit V.
5
Bhat, Dada Ab Rouf
5
Daniel Kindström, Dr Christian Kowalkowski, Dr
5
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Springer Fachmedien Wiesbaden
18
Edward Elgar Publishing
3
Springer International Publishing
3
Christian-Albrechts-Universität zu Kiel
2
Erasmus Research Institute of Management
2
IGI Global
2
Springer-Verlag GmbH
2
Universität Bremen
2
Baden-Württemberg / Ministerium für Wirtschaft, Arbeit und Wohnungsbau
1
Books on Demand GmbH <Norderstedt>
1
Center for Leading Innovation & Cooperation
1
DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies
1
De Gruyter Oldenbourg
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Dienstleistungstagung <8, 2010, Berlin>
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Fachtagung Modellierung <2010, Klagenfurt>
1
Fachtagung Modellierung <2016, Karlsruhe>
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Frankfurter Allgemeine Buch
1
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
ICServ <5., 2017, Wien>
1
IESS <5., 2014, Genf>
1
Institut für Angewandte Innovationsforschung e.V. an der Ruhr-Universität Bochum
1
Institut für Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg
1
Instituto Universitario de Análisis Económico y Social (IAES), Universidad de Alcalá de Henares
1
Kassel University Press GmbH
1
NMP-Verlag
1
National Bureau of Economic Research
1
National Science Foundation
1
Oracle Corporation
1
Ruhr-Universität Bochum / Lehrstuhl für Industrial Sales Engineering
1
Smart Services Summit <5., 2023, Zürich>
1
Springer Gabler <Firma>
1
Springer Science + Business Media LLC
1
Technische Universität Berlin / Universitätsbibliothek
1
Technology Management, Economics and Policy Program (TEMEP), Seoul National University
1
Universität Bayreuth
1
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Published in...
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Journal of business research : JBR
35
SpringerLink / Bücher
35
The service industries journal
23
Journal of Service Management
22
Journal of service management
21
Industrial marketing management : the international journal for industrial and high-tech firms
18
The journal of services marketing
17
Designing for service : key issues and new directions
16
An introduction to industrial service design
14
Research
13
Service innovation : novel ways of creating value in actor systems
13
Research methods in service innovation
12
The journal of business & industrial marketing
12
Innovating for trust
11
Innovating in practice : perspectives and experiences
11
Service business model innovation in the healthcare and hospital management : models, strategies, tools
11
International journal of hospitality management
10
International journal of production economics
10
Journal of Services Marketing
10
Springer eBook Collection
9
International journal of services technology and management
8
Journal of Business & Industrial Marketing
8
Journal of service research : JSR
8
Journal of Business Research
7
Service Engineering internationaler Dienstleistungen : [services made in Germany]
7
Service business
7
The journal of product innovation management : an international publication of the Product Development & Management Association
7
International journal of contemporary hospitality management
6
Journal of open innovation : technology, market, and complexity
6
Public management review
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
European review of service economics and management
5
Forum Dienstleistungsmanagement
5
Handbook of service science ; [Vol. 1]
5
Journal of retailing and consumer services
5
Journal of service research
5
Journal of the Academy of Marketing Science
5
Service Science: Research and Innovations in the Service Economy
5
Service design and delivery
5
Springer eBook Collection / Business and Management
5
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Source
All
ECONIS (ZBW)
926
Other ZBW resources
81
RePEc
30
EconStor
9
BASE
3
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1
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
2
Exploration of uncertainty in technological context through the holographic approach to service innovation : a synthesis review
Khaksar, Seyed Mohammad Sadegh
;
Khosla, Rajiv
;
Chu, Mei-Tai
- In:
International journal of technology marketing : IJTMkt
11
(
2016
)
2
,
pp. 218-237
Persistent link: https://www.econbiz.de/10011542632
Saved in:
3
Reducing deviant consumer behaviour with service
robot
guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
4
The effect of implementing chatbot customer service on stock returns : an event study analysis
Fotheringham, Darima
;
Wiles, Michael A.
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 802-822
Persistent link: https://www.econbiz.de/10014326648
Saved in:
5
Market-oriented airline service design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
6
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
7
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
8
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
9
Exploring front-line employee contributions to service innovation
Karlsson, Jenny
;
Skålén, Per
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1346-1365
Persistent link: https://www.econbiz.de/10011409338
Saved in:
10
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
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