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~subject:"Service management"
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Service management
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
10
Konsumentenverhalten
10
China
8
Customer satisfaction
8
Kundenzufriedenheit
8
Lieferkette
7
Macau
7
Quality management
7
Qualitätsmanagement
7
Supply chain
7
Lieferantenmanagement
6
Supplier relationship management
6
Arbeitszufriedenheit
5
Beziehungsmarketing
5
Dienstleistungsmanagement
5
Dienstleistungssektor
5
Job satisfaction
5
Relationship marketing
5
Service industry
5
Customer service
4
Employee retention
4
Kundenservice
4
Mitarbeiterbindung
4
Arbeitsverhalten
3
Beschwerdemanagement
3
Complaint management
3
Customer integration
3
Dienstleistung
3
Führungsstil
3
Kundenintegration
3
Leadership style
3
Performance measurement
3
Performance-Messung
3
Risikomanagement
3
Risk management
3
Service operations
3
Services
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To, W. M.
3
Cheung, Fung Yi Millissa
2
Cheung, Millissa F. Y.
2
To, Wai Ming
2
Yu, Billy T. W.
1
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Management decision : MD
2
International journal of hospitality management
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
The effect of internal information generation and dissemination on casino employee work related behaviors
Yu, Billy T. W.
;
To, W. M.
- In:
International journal of hospitality management
33
(
2013
),
pp. 475-483
Persistent link: https://www.econbiz.de/10009746326
Saved in:
2
Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
Saved in:
3
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
4
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
Saved in:
5
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
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