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~subject:"Service quality"
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Service quality
Dienstleistungssektor
12,348
Service industry
11,345
Deutschland
1,385
Innovation
1,373
Industrie
1,322
Illicit trade
1,289
Illegaler Handel
1,286
Manufacturing industries
1,227
Dienstleistung
1,179
Germany
1,175
Dienstleistungsqualität
1,147
Theorie
1,057
Services
1,052
Theory
1,044
Dienstleistungshandel
838
Trade in services
829
USA
826
Unternehmensdienstleistung
812
Business services
799
Produktivität
795
Productivity
771
United States
766
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741
Innovation management
702
Beziehungsmarketing
694
Relationship marketing
694
Consumer behaviour
683
Konsumentenverhalten
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Welt
681
World
671
Indien
651
India
643
EU-Staaten
621
Kundenzufriedenheit
618
Customer satisfaction
616
EU countries
595
Selbstbedienung
555
Wirtschaftswachstum
532
Self-service
494
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Rahman, Zillur
9
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7
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6
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6
Qureshi, M. N.
6
Wirtz, Jochen
6
Edvardsson, Bo
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Mattila, Anna S.
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Sharma, Piyush
5
Wu, Luorong
5
Wünderlich, Nancy V.
5
Barnes, Donald C.
4
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
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Rayburn, Steven W.
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
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Wangenheim, Florian von
4
Witell, Lars
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Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Boslau, Madlen
3
Bowen, David E.
3
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3
Chi, Nai-Wen
3
Fan, Alei
3
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1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
World Bank Group
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The journal of services marketing
52
The service industries journal
38
Journal of business research : JBR
32
Journal of retailing and consumer services
31
Journal of service management
24
International journal of hospitality management
22
Journal of service research : JSR
22
Journal of service research
19
Services marketing quarterly
19
Service business
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of contemporary hospitality management
15
International journal of production economics
14
International journal of services and operations management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of quality & reliability management
12
International journal of quality and service sciences
11
European journal of operational research : EJOR
10
Journal of hospitality marketing & management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of air transport management
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services, economics and management
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
International journal of business excellence
5
International journal of services technology and management
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Managing service quality : MSQ ; an international journal
5
Total quality management & business excellence
5
Cogent business & management
4
European journal of marketing
4
European journal of marketing : EJM
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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ECONIS (ZBW)
1,144
EconStor
1
RePEc
1
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1
Managing airport service quality : the impact of self-service technologies
Otieno, Protus Seda
;
Govender, Krishna
- In:
Investment management and financial innovations
13
(
2016
)
3
,
pp. 387-393
Persistent link: https://www.econbiz.de/10011667167
Saved in:
2
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
3
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
4
DESERV IT : a method for devolving service tasks in IT services
Baer, Florian
;
Sandkuhl, Kurt
;
Leyer, Michael
;
Lantow, …
- In:
Business & information systems engineering
63
(
2021
)
4
,
pp. 419-439
Persistent link: https://www.econbiz.de/10012599819
Saved in:
5
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
6
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
7
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
8
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
9
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
10
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
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