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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,057
Consumer behaviour
78,625
Finnland
18,535
Finland
11,794
Theorie
10,575
Theory
10,393
Beziehungsmarketing
8,759
Relationship marketing
8,747
Markenführung
7,342
Brand management
7,339
Frühindikator
6,936
Leading indicator
6,756
Markenimage
6,505
Brand image
6,481
Deutschland
6,393
Germany
5,878
USA
5,829
United States
5,579
Online-Handel
5,384
Online retailing
5,370
Kundenzufriedenheit
5,360
Customer satisfaction
5,358
Social Web
4,558
Social web
4,555
Online-Marketing
4,335
Internet marketing
4,311
Dienstleistungsqualität
4,298
Brand
4,205
Markenartikel
4,201
Einzelhandel
4,144
Retail trade
4,052
Verbraucherverhalten
3,558
Werbewirkung
3,541
Electronic Commerce
3,520
Advertising effects
3,503
E-commerce
3,410
Experiment
3,318
Emotion
3,147
Prognoseverfahren
2,939
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2,262
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712
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3,776
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519
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3,677
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3,677
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98
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Graue Literatur
73
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73
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65
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54
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54
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47
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31
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31
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12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
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5
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5
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5
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5
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4
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1
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English
4,215
German
74
Finnish
4
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1
French
1
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1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
7
Kortelainen, Mika
7
Lee, Seonjeong
7
Lu, Lu
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nordic Council of Ministers
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
The service industries journal
65
Journal of travel and tourism marketing
64
Services marketing quarterly
64
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
4,295
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1
Kuluttaja ja palvelut 1996 : mielipidekartoitus palvelujen laadusta, hinnasta ja saatavuudesta
1996
Persistent link: https://www.econbiz.de/10000964655
Saved in:
2
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
3
Speak my language if you want my money : service language's influence on consumer tipping behavior
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1276-1292
Persistent link: https://www.econbiz.de/10009787169
Saved in:
4
Third party quality auditing : ISO 9000 quality system modes and auditors' consultative independence in post-certification period 1993 - 1995 in
Finland
Moisala, Aarni
-
1996
Persistent link: https://www.econbiz.de/10000607800
Saved in:
5
TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.
;
Tuomi, Ville
;
Helo, Petri T.
;
Sandhu, …
- In:
International journal of information systems in the …
8
(
2016
)
1
,
pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
Saved in:
6
Citizens' perceived value of locally-provided services : empirical study of a rural population in Southeast
Finland
Immonen, Mika
;
Sintonen, Sanna
- In:
International journal of public sector management : IJPSM
29
(
2016
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10011546255
Saved in:
7
Audit partner public-client specialisation and client abnormal accruals
Ittonen, Kim
;
Johnstone, Karla
;
Myllymäki, Emma-Riikka
- In:
European accounting review
24
(
2015
)
3
,
pp. 607-633
Persistent link: https://www.econbiz.de/10011409933
Saved in:
8
Relationship between audit quality measures : peer-review evidence from individual auditors
Laitinen, Erkki K.
;
Laitinen, Teija
- In:
International journal of accounting and finance
8
(
2018
)
3
,
pp. 195-227
Persistent link: https://www.econbiz.de/10012023832
Saved in:
9
Best education money can buy? : capitalization of school quality in
Finland
Harjunen, Oskari
;
Kortelainen, Mika
;
Saarimaa, Tuukka
- In:
CESifo economic studies : CESifo, a joint initiative of …
64
(
2018
)
2
,
pp. 150-175
Persistent link: https://www.econbiz.de/10012029954
Saved in:
10
Quality frontier of electricity distribution : supply security, best practices, and underground cabling in
Finland
Saastamoinen, Antti
;
Kuosmanen, Timo
- In:
Energy economics
53
(
2016
),
pp. 281-292
Persistent link: https://www.econbiz.de/10011660552
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