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Service quality
Consumer behaviour
82,942
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80,462
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51,352
Australia
44,038
Informationstechnik
23,285
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21,819
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5,917
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5,717
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5,479
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5,463
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5,458
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5,380
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5,246
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5,195
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4,785
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4,471
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4,424
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4,346
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4,344
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17
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Line, Nathaniel D.
14
Balaji, M. S.
13
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13
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12
Klaus, Philipp
12
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12
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11
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11
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11
Sharma, Piyush
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10
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10
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10
Carlson, Jamie
9
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9
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9
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9
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9
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8
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8
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8
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8
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Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
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Erasmus Research Institute of Management
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Excellence in Services International Conference <26., 2023, Paisley>
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Friedrich-Schiller-Universität Jena
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Harvard Institute for International Development
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Journal of retailing and consumer services
232
International journal of hospitality management
200
Journal of business research : JBR
124
The journal of services marketing
111
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
68
The service industries journal
68
Services marketing quarterly
65
Cogent business & management
51
Journal of service research : JSR
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
37
Asia Pacific journal of marketing and logistics
34
International journal of quality and service sciences
33
Journal of service management
32
Tourism management : research, policies, practice
32
Journal of air transport management
31
The international journal of bank marketing : IJBM
31
International journal of services and operations management
30
The TQM journal : the international review of organizational improvement
28
Journal of Services Marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
Journal of strategic marketing
24
Total quality management & business excellence
24
International journal of quality & reliability management
23
Journal of retailing
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,772
Other ZBW resources
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RePEc
2
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1
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1
Application of
internet
in banking services
Ponraj, P.
;
Kavitha, K. R.
;
Santhiya, S. E.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 43-49
Persistent link: https://www.econbiz.de/10012495667
Saved in:
2
Why do customers use self-service information technologies in retail?
Kallweit, Katrin
;
Spreer, Philipp
;
Toporowski, Waldemar
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
Saved in:
3
The determination of user satisfaction with personal
internet
banking services in the context of
Australia
Gharib, Padid Akbarzadeh
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
3
,
pp. 57-79
Persistent link: https://www.econbiz.de/10011584173
Saved in:
4
Consumers' adoption of information services
McKenna, Brad
;
Tuunanen, Tuure
;
Gardner, Lesley
- In:
Information & management : the internat. journal of …
50
(
2013
)
5
,
pp. 248-257
Persistent link: https://www.econbiz.de/10009764913
Saved in:
5
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
Saved in:
6
Customer-perceived service quality and technology-based self-service
Anselmsson, Johan
-
2001
Persistent link: https://www.econbiz.de/10001630599
Saved in:
7
Linkages among extended service quality, distinct perceived value and satisfaction in the exhibition trust-building process
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 817-842
Persistent link: https://www.econbiz.de/10013163382
Saved in:
8
An empirical study of patients' privacy concerns for health informatics as a service
Xu, Zhuo
- In:
Technological forecasting & social change : an …
143
(
2019
),
pp. 297-306
Persistent link: https://www.econbiz.de/10012133803
Saved in:
9
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
10
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
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