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~subject:"Service quality"
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Service quality
Consumer behaviour
82,001
Konsumentenverhalten
79,521
Theorie
10,794
Theory
10,620
Relationship marketing
8,821
Beziehungsmarketing
8,790
Brand management
7,424
Markenführung
7,384
Brand image
6,599
Markenimage
6,559
Customer satisfaction
5,551
Online-Handel
5,418
Online retailing
5,407
Kundenzufriedenheit
5,394
USA
5,050
United States
4,786
Deutschland
4,623
Social Web
4,609
Social web
4,607
Online-Marketing
4,376
Internet marketing
4,365
Dienstleistungsqualität
4,271
Brand
4,236
Markenartikel
4,229
Germany
4,193
Einzelhandel
4,098
Retail trade
4,059
Risikomodell
3,790
Risk model
3,777
Werbewirkung
3,570
Verbraucherverhalten
3,566
Advertising effects
3,532
Electronic Commerce
3,516
E-commerce
3,410
Experiment
3,361
Emotion
3,160
Advertising
2,987
Werbung
2,912
Privater Konsum
2,856
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2,314
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708
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3,807
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508
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3,664
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94
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Graue Literatur
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65
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50
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47
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39
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30
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30
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Sammelwerk
14
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9
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9
Aufsatzsammlung
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conceptual-paper
6
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4,235
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78
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1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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Source
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ECONIS (ZBW)
4,268
Other ZBW resources
47
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1
Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus
-
1999
Persistent link: https://www.econbiz.de/10000678052
Saved in:
2
Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus
-
1999
Persistent link: https://www.econbiz.de/10012699153
Saved in:
3
Objektivierung von Hochschul-Rankings : Analyse ihrer Meß- und Bewertungsprobleme auf der Grundlage eines Vergleichs deutscher und US-amerikanischer Ranglisten
Küpper, Hans-Ulrich
;
Ott, Robert
- In:
Betriebswirtschaftliche Forschung und Praxis : BFuP
54
(
2002
)
6
,
pp. 614-630
Persistent link: https://www.econbiz.de/10001720582
Saved in:
4
Hochschul-Ranking : zur Qualitätsbewertung von Studium und Lehre
Engel, Uwe
(
ed.
)
-
2001
Persistent link: https://www.econbiz.de/10001506439
Saved in:
5
Precautionary effort : a new look
Eeckhoudt, Louis R.
;
Huang, Rachel J.
;
Tzeng, Larry Y.
- In:
The journal of risk and insurance : the journal of the …
79
(
2012
)
2
,
pp. 585-590
Persistent link: https://www.econbiz.de/10009557744
Saved in:
6
Zwingende Risikoeinschlüsse und Grundfreiheiten am Beispiel der französischen Technologiekatastrophenversicherung
Taik, Monir
- In:
Zeitschrift für die gesamte Versicherungswissenschaft …
100
(
2011
)
4
,
pp. 479-492
Persistent link: https://www.econbiz.de/10009405632
Saved in:
7
Wettbewerb in der gesetzlichen Krankenversicherung : Tagungsband des Gesundheitsökonomischen Ausschusses
Knappe, Eckhard
(
ed.
)
-
1999
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001395334
Saved in:
8
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
9
Impact of claim settlement on sales of life insurance policies in Nepal
Baral, Khum Bahadur
- In:
Nepalese journal of finance : a publication of Uniglobe …
10
(
2023
)
1
,
pp. 105-118
Persistent link: https://www.econbiz.de/10014495250
Saved in:
10
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
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