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~subject:"Service quality"
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Service quality
Beziehungsmarketing
6
Business process management
6
Dienstleistungsqualität
6
Hospital
6
Krankenhaus
6
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6
Prozessmanagement
5
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Leistungsmotivation
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Organizational behaviour
2
Outsourcing
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Patienten
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2
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Gemmel, Paul
6
Vandaele, Darline
4
De Man, Stefanie
2
De Regge, Melissa
1
Degadt, Peter
1
Dierckx, Rudi
1
Hommez, Geert
1
Rijk, Peter van
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
4
Operations management research : OMR ; advancing practice through theory
1
Tijdschrift voor economie en management
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ECONIS (ZBW)
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Service Level Agreements : een literatuuroverzicht
Vandaele, Darline
;
Gemmel, Paul
- In:
Tijdschrift voor economie en management
49
(
2004
)
1
,
pp. 137-168
Persistent link: https://www.econbiz.de/10002506513
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2
Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002397120
Saved in:
3
The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
Saved in:
4
Service level agreements : een literatuuroverzicht
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
Saved in:
5
Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie
;
Gemmel, Paul
;
Vlerick, Peter
;
Rijk, …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478
Saved in:
6
Aligning service processes to the nature of care in hospitals : an exploratory study of the impact of variation
De Regge, Melissa
;
Gemmel, Paul
;
Verhaeghe, Rik
; …
- In:
Operations management research : OMR ; advancing …
8
(
2015
)
1/2
,
pp. 32-47
Persistent link: https://www.econbiz.de/10011410803
Saved in:
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