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~subject:"Service quality"
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Service quality
Consumer behaviour
7
Salespeople
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Verkaufspersonal
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Selling
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Verkauf
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Dienstleistungsqualität
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Credibility
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Lieferantenmanagement
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Relationship marketing
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Retail trade
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Supplier relationship management
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store image
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1978-1997
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Newell, Stephen J.
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Plank, Richard E.
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Fleming, David
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Journal of marketing theory and practice
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Services marketing quarterly
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The journal of product & brand management
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ECONIS (ZBW)
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A competency model for entry level business-to-business services salespeople
Lambert, Brian
;
Plank, Richard E.
;
Reid, David A.
; …
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 84-103
Persistent link: https://www.econbiz.de/10010346087
Saved in:
2
The effect of personal relationship and consultative task behaviors on buyer perceptions of salesperson trust, expertise, and loyalty
Newell, Stephen J.
;
Belonax, Joseph J.
;
McCardle, Michael W.
- In:
Journal of marketing theory and practice
19
(
2011
)
3
,
pp. 307-316
Persistent link: https://www.econbiz.de/10009243283
Saved in:
3
Parent brand quality, service intensity and consumers' usage consideration of service-to-service brand extensions
O'Reilly, Kelley
;
Mumuni, Alhassan G.
;
Newell, Stephen J.
; …
- In:
The journal of product & brand management
26
(
2017
)
7
,
pp. 690-703
Persistent link: https://www.econbiz.de/10011808392
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