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Choosing a courier service : factors in customer preference
Śwircz, Maciej Piotr; Racz, Dariusz - In: Olsztyn economic journal 16 (2021) 2, pp. 237-249
Persistent link: https://www.econbiz.de/10013366367
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An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko; Fleisch, Elgar - In: Industrial marketing management : the international … 36 (2007) 3, pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
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Avant healthcare : building competitive advantages from customer service
Carrick, Jon - In: Journal of business case studies 6 (2010) 2, pp. 55-59
Persistent link: https://www.econbiz.de/10003973088
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Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure
Gabbott, Mark; Tsarenko, Yelena; Mok, Wai Hoe - In: Journal of service research : JSR 14 (2011) 2, pp. 234-248
Persistent link: https://www.econbiz.de/10009266738
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The adoption of customer service improvement practices
Dickson, Peter R. - In: Marketing letters : a journal of research in marketing 26 (2015) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10010490159
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Avant Healthcare : Building Competitive Advantages from Customer Service
Carrick, Jon - 2016
This case examines the importance of customer service in the modern economy. In order to do so, it presents the findings from a case study on Avant Healthcare. In-depth interviews were conducted with two executives from the firm and then the interviews were systemically analyzed. The results...
Persistent link: https://www.econbiz.de/10012986606
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The nature of kindness : the key to competitive advantage
Caldwell, Cam; Anderson, Verl - In: Competitive advantage : strategies, management and …, (pp. 147-159). 2017
Persistent link: https://www.econbiz.de/10011732348
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Orchestrating firm-specific resource integration to achieve customer service performance : an investigation in the hotel context
Rini, Gilang Puspita; Kusumawardhani, Amie - In: International journal of innovation science 16 (2024) 3, pp. 445-462
Persistent link: https://www.econbiz.de/10014538745
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Service ist sexy! : So machen Sie die Leistungen Ihres Unternehmens noch attraktiver
Beck, Johann - 2012 - 2., erweiterte Auflage
Vom Service zur Service-Marke -- Die Bedeutung von Bezugsgruppen, Kunden-Fans und Customer Lifetime Value -- Was ist Service-Innovation? -- Die zehn Regeln des Service-Design -- Reklamationsbehandlung, gewusst wie -- Emotionales Marketing -- Team-Marketing.
Persistent link: https://www.econbiz.de/10014015735
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Service ist sexy! : so machen Sie die Leistungen Ihres Unternehmens noch attraktiver
Beck, Johann; Beck, Norbert - 2012 - 2., erw. Aufl.
Persistent link: https://www.econbiz.de/10009427247