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Service quality
Schweiz
42,587
Switzerland
22,104
Mobilkommunikation
7,003
Mobile communications
6,963
Deutschland
5,862
Digitale Plattform
4,843
Digital platform
4,836
Germany
4,329
Customer service
3,469
Theorie
3,223
Theory
3,182
Kundenservice
3,076
Consumer behaviour
2,622
Konsumentenverhalten
2,615
USA
2,302
Electronic Commerce
2,294
Telekommunikationsnetz
2,265
Österreich
2,115
Telecommunications network
2,105
E-commerce
2,093
EU-Staaten
2,081
EU countries
2,031
United States
2,031
Relationship marketing
1,850
Beziehungsmarketing
1,845
Schätzung
1,766
Estimation
1,629
Dienstleistungsqualität
1,592
Customer satisfaction
1,497
Kundenzufriedenheit
1,441
Großbritannien
1,383
Austria
1,381
Frankreich
1,314
Bank
1,249
Mobiltelefon
1,211
Mobile phone
1,209
Welt
1,207
World
1,196
Netzwerkökonomik
1,185
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1,524
German
119
French
2
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
McColl-Kennedy, Janet R.
8
Mattila, Anna S.
7
Stauss, Bernd
7
Bruhn, Manfred
6
Miao, Li
6
Söderlund, Magnus
6
Wirtz, Jochen
6
Akroush, Mamoun N.
5
Edvardsson, Bo
5
Haas, Alexander
5
Larivière, Bart
5
Lyu, Yijing
5
Martínez, Luis
5
Prybutok, Victor R.
5
Sharma, Piyush
5
Shin, Hyunju
5
Ye, Yijiao
5
Cheung, Fung Yi Millissa
4
Ellinger, Alexander E.
4
Halperin, Basil
4
Ho, Benjamin
4
Jebarajakirthy, Charles
4
Li, Yan
4
List, John A.
4
Markendahl, Jan
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Orsingher, Chiara
4
Pitt, Leyland F.
4
Prentice, Catherine
4
Riel, Allard C. R. van
4
Román, Sergio
4
Sands, Sean
4
To, Wai Ming
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Autohaus Buch und Formular
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Boston Consulting Group
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Hochschulrektorenkonferenz
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Liechtensteinischer Bankenverband
1
Springer Fachmedien München GmbH
1
Weltwirtschaftsforum
1
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Published in...
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Journal of retailing and consumer services
71
International journal of hospitality management
68
The journal of services marketing
61
Journal of business research : JBR
41
International journal of contemporary hospitality management
24
Journal of service management
21
Journal of hospitality marketing & management
20
Journal of service research
20
The service industries journal
19
Journal of service research : JSR
18
Services marketing quarterly
17
International journal of services and operations management
16
Journal of service theory and practice
15
Service business
15
Tourism management : research, policies, practice
14
International journal of services, economics and management
12
Cogent business & management
11
Journal of air transport management
11
Journal of the Academy of Marketing Science
11
Managing service quality : MSQ ; an international journal
11
International journal of quality and service sciences
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of Services Marketing
9
Journal of service theory and practice : JSTP
9
Journal of travel and tourism marketing
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
International journal of business and economics
8
International journal of consumer studies
8
International journal of production economics
8
International journal of quality & reliability management
8
Asia Pacific journal of marketing and logistics
7
European journal of marketing
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International Journal of Bank Marketing
7
Technological forecasting & social change : an international journal
7
The Cornell hospitality quarterly
7
The TQM Magazine
7
Electronic markets : EM ; the international journal of electronic commerce and business media
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
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Source
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ECONIS (ZBW)
1,587
Other ZBW resources
56
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1
The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281623
Saved in:
2
Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz
;
Hacıoğlu, Ümit
-
2021
Persistent link: https://www.econbiz.de/10012659314
Saved in:
3
Conceptualisation of customer experience : the case of mobile telecoms services in Morocco
Belabbes, Ikrame
;
Oubrich, Mourad
;
Fiano, Fabio
; …
- In:
International journal of managerial and financial …
12
(
2020
)
1
,
pp. 89-118
Persistent link: https://www.econbiz.de/10012253760
Saved in:
4
Mobile broadband quality of service analysis using host-based performance measurements
Akinlabi, Ayokunle Ayoyemi
;
Dahunsi, Folasade Mojisola
- In:
African journal of science, technology, innovation and …
14
(
2022
)
4
,
pp. 1083-1101
Persistent link: https://www.econbiz.de/10013329549
Saved in:
5
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
6
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
7
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
8
The level of service quality in the mobile telephony sector : the case of Mauritius
Mahadeo, J. D.
;
Durbarry, Ramesh
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 730-744
Persistent link: https://www.econbiz.de/10003765136
Saved in:
9
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
10
Improvisation in service recovery
Cunha, Miguel Pina e
;
Rego, Arménio
;
Kamoche, Ken
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 657-669
Persistent link: https://www.econbiz.de/10009525052
Saved in:
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