Similar Search Results

The determination of user satisfaction with personal internet banking services in the context of Australia

Gharib, Padid Akbarzadeh - In: Journal of electronic commerce in organizations : the … 14 (2016) 3, pp. 57-79

Persistent link: https://www.econbiz.de/10011584173

Employee behaviour and relationship quality : impact on customers

Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 1/2, pp. 211-223

Persistent link: https://www.econbiz.de/10003733143

Effect of Marketing Mix Performance and Customer Relationship to Value of Education Services and Image and Implications on Customer Trust (Survey of Private Higher Education in Ace...

Adam, Muhammad - 2014

This research was conducted to discover how the influence of the performance of service marketing mix and customers trust to the value of education services and the image of private universities as well as its implications customer trust. The method used is a method of descriptive survey and...

Persistent link: https://www.econbiz.de/10013048310

The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence

Keh, Hean Tat; Sun, Jin - In: Journal of service research : JSR 21 (2018) 4, pp. 474-489

Persistent link: https://www.econbiz.de/10011951812

Assessing the effects of service variability on consumer confidence and behavior

Voorhees, Clay M.; Beck, Jonathan M.; Randhawa, Praneet; … - In: Journal of service research 24 (2021) 3, pp. 405-420

Persistent link: https://www.econbiz.de/10012592947

Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality

Carlson, Jamie; O'Cass, Aron - In: Journal of sport management : the official journal of … 26 (2012) 6, pp. 463-478

Persistent link: https://www.econbiz.de/10009706396

Service quality in a higher education context : an integrated model

Sultan, Parves; Wong, Ho Yin - In: Asia Pacific journal of marketing and logistics 24 (2012) 5, pp. 755-784

Persistent link: https://www.econbiz.de/10009686050

Corporate social responsibility : attributions, loyalty, and the mediating role of trust

Vlachos, Pavlos A.; Tsamakos, Argiris; Vrechpopoulos, … - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 170-180

Persistent link: https://www.econbiz.de/10003851355

Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study

Butaney, Gul T.; Shekhar, Vaibhav; Butaney, Bhupin - In: The journal of current research in global business : JCRGB 14 (2011) 21, pp. 68-74

Persistent link: https://www.econbiz.de/10008860141

Guilt from promise-breaking and trust in markets for expert services : theory and experiment

Beck, Adrian (contributor) - 2010

Persistent link: https://www.econbiz.de/10003948472

1
2
3
4
5
6
7
8
9
10
Next
Last