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~subject:"Service quality"
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Service quality
Consumer behaviour
82,989
Konsumentenverhalten
80,509
Schweiz
42,556
Messung
22,535
Measurement
22,322
Switzerland
22,066
Theorie
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6,823
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6,146
Kundenzufriedenheit
5,971
Online-Handel
5,655
Online retailing
5,643
Interview
5,043
Befragung
4,908
Social Web
4,893
Dienstleistungsqualität
4,891
Social web
4,890
Schätzung
4,687
Online-Marketing
4,603
Internet marketing
4,589
Estimation
4,430
Markenartikel
4,383
Brand
4,372
Einzelhandel
4,327
Retail trade
4,234
Experiment
3,909
Electronic Commerce
3,849
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3,778
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Han, Heesup
30
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17
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
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12
Gustafsson, Anders
12
Klaus, Philipp
12
Bilgihan, Anil
11
Bruhn, Manfred
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Yi, Youjae
9
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
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8
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8
Harun, Ahasan
8
Jebarajakirthy, Charles
8
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Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Escola de Pós-Graduação em Economia <Rio de Janeiro>
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European Foundation for the Improvement of Living and Working Conditions
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Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Schiller-Universität Jena
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Institutet för Ekonomisk Forskning, Ekonomihögskolan
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
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Liechtensteinischer Bankenverband
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Ludwig-Maximilians-Universität München
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
W. Bertelsmann Verlag
1
Wissenschaftliches Institut der AOK
1
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Journal of retailing and consumer services
233
International journal of hospitality management
210
Journal of business research : JBR
124
The journal of services marketing
108
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
79
The service industries journal
71
Services marketing quarterly
67
Journal of travel and tourism marketing
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
37
Tourism management : research, policies, practice
37
Journal of service management
35
International journal of services and operations management
34
Journal of air transport management
34
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
31
Total quality management & business excellence
31
International journal of services, economics and management
29
The TQM journal : the international review of organizational improvement
29
Journal of Services Marketing
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of service research
26
Psychology & marketing
26
International journal of quality & reliability management
25
Journal of retailing
25
Journal of hospitality and tourism insights
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Quality management journal : QMJ
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of business information systems : IJBIS
21
International journal of productivity and quality management : IJPQM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
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ECONIS (ZBW)
4,885
Other ZBW resources
56
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RePEc
1
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1
Question order effects in measuring service quality
DeMoranville, Carol W.
;
Bienstock, Carol C.
-
2007
Persistent link: https://www.econbiz.de/10003540295
Saved in:
2
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
3
Behavioral intention toward online food purchasing : an analysis at different purchase levels
Suhartanto, Dwi
;
Tuan Ahmad Tuan Ismail
;
Leo, Gundur
; …
- In:
International journal of e-business research : an …
16
(
2020
)
4
,
pp. 34-50
Persistent link: https://www.econbiz.de/10012421889
Saved in:
4
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
5
Narratives and metaphors in service development
Helkkula, Anu
;
Pihlström, Minna
- In:
Qualitative market research : an international journal
13
(
2010
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10008688962
Saved in:
6
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
7
Die
Messung
der Dienstleistungskompetenz : Entwicklung und Prüfung eines Messverfahrens für KMU zur Eruierung der Kundenzuversicht in künftige Transaktionen, dargestellt anhand ein...
König, Thomas
-
2010
Persistent link: https://www.econbiz.de/10008666575
Saved in:
8
Messung
der Qualität in Dienstleistungscentern : am Beispiel eines Flughafens
Bruhn, Manfred
;
Batt, Verena
;
Hadwich, Karsten
;
Meldau, …
- In:
Journal of business economics : JBE
80
(
2010
)
4
,
pp. 351-382
Persistent link: https://www.econbiz.de/10003956285
Saved in:
9
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
10
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
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