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~subject:"Service quality"
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Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Brand management
17,666
Markenführung
17,252
Students
15,337
Studierende
14,961
Theorie
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Theory
9,862
Relationship marketing
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Beziehungsmarketing
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9,072
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9,030
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6,799
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6,486
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6,287
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6,262
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6,079
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5,904
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5,817
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5,708
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5,700
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5,656
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5,643
Germany
5,313
Online-Marketing
5,271
Internet marketing
5,236
Dienstleistungsqualität
4,833
Einzelhandel
4,414
Retail trade
4,364
Experiment
4,230
Hochschule
4,128
Werbewirkung
4,096
Advertising effects
4,045
Higher education institution
4,010
Electronic Commerce
3,751
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3,615
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
22
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Prybutok, Victor R.
13
Gong, Taeshik
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Amin, Muslim
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Black, Sandra E.
8
Harun, Ahasan
8
Lee, Seonjeong
8
Sparks, Beverley
8
Veron, Rachel
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Cullinane, Jenna
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
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Journal of retailing and consumer services
232
International journal of hospitality management
201
Journal of business research : JBR
124
The journal of services marketing
109
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
78
Services marketing quarterly
69
The service industries journal
67
Journal of travel and tourism marketing
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
49
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
International journal of quality and service sciences
35
Asia Pacific journal of marketing and logistics
34
Journal of service management
33
The TQM journal : the international review of organizational improvement
33
International journal of services, economics and management
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
Total quality management & business excellence
29
International journal of services and operations management
28
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
26
Journal of Asian finance, economics and business : JAFEB
24
Journal of Services Marketing
24
Journal of marketing for higher education
23
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
4,824
Other ZBW resources
53
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1
The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.
;
Yerger, David B.
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
Saved in:
2
Antecedents of brand trust in online tertiary education : a tri-nation study
Chung, Kim-choy
- In:
Journal of global scholars of marketing science : …
22
(
2012
)
1
,
pp. 24-44
Persistent link: https://www.econbiz.de/10010405833
Saved in:
3
An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves
;
Wong, Ho Yin
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
Saved in:
4
Student customer experience : a systematic literature review
Dropulić, Branka
;
Krupka, Zoran
;
Vlašić, Goran
- In:
Management : journal of contemporary management issues
26
(
2021
)
2
,
pp. 211-228
Persistent link: https://www.econbiz.de/10013502494
Saved in:
5
Impact of
students
' experiences on brand image perception : the case of Vietnamese higher education
Vo Thi Ngoc Thuy
;
Hoang Doan Phuong Thao
- In:
International review on public and non-profit marketing
14
(
2017
)
2
,
pp. 217-251
Persistent link: https://www.econbiz.de/10011916386
Saved in:
6
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
7
E-governance catalysing quality and effectiveness of educational institutional brand
Dubey, Taruna
;
Sharma, Mamta
- In:
Innovations and challenges in human resource management …
,
(pp. 235-263)
.
2021
Persistent link: https://www.econbiz.de/10012546495
Saved in:
8
Enhancing university's brand performance during the COVID-19 outbreak : the role of ICT orientation, perceived service quality, trust, and student's satisfaction
Chaudhary, Muhammad Amir
;
Chaudhary, Naveed Iqbal
;
Ali, …
- In:
Pakistan journal of commerce and social sciences
14
(
2020
)
3
,
pp. 629-651
data was collected online through 417 structured questionnaires from university
students
of Pakistan. The data was analyzed …
Persistent link: https://www.econbiz.de/10012292568
Saved in:
9
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
10
The antecedents affecting university reputation and student satisfaction : a study in higher education context
Qazi, Zubaida
;
Qazi, Wasim
;
Raza, Syed Ali
;
Yousufi, …
- In:
Corporate reputation review
25
(
2022
)
4
,
pp. 253-271
Persistent link: https://www.econbiz.de/10013463268
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