//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of internal marketi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Dienstleistungsqualität
21,002
Ghana
10,806
Customer satisfaction
6,561
Kundenzufriedenheit
6,378
Consumer behaviour
4,706
Konsumentenverhalten
4,658
Relationship marketing
4,295
Beziehungsmarketing
4,284
Qualitätsmanagement
2,602
Quality management
2,561
Wirtschaftsprüfung
2,519
Financial audit
2,513
Privatkundengeschäft
2,246
Deutschland
1,934
Personal banking
1,886
Krankenhaus
1,878
Hospital
1,867
Germany
1,798
Health care
1,674
Gesundheitsversorgung
1,643
Personalmarketing
1,595
USA
1,548
United States
1,520
Theorie
1,506
Theory
1,473
HR marketing
1,364
Gesundheitswesen
1,345
Bank
1,342
Health care system
1,320
Product quality
1,227
Produktqualität
1,216
Customer service
1,210
service quality
1,195
Kundenservice
1,153
Dienstleistungssektor
1,085
Service industry
1,079
Hotel industry
851
Hotellerie
851
Indien
847
more ...
less ...
Online availability
All
Undetermined
8,359
Free
4,878
Type of publication
All
Article
16,041
Book / Working Paper
5,694
Journal
14
Other
4
Type of publication (narrower categories)
All
Article in journal
14,107
Aufsatz in Zeitschrift
14,107
Graue Literatur
1,631
Non-commercial literature
1,631
Working Paper
1,352
Arbeitspapier
1,351
Aufsatz im Buch
1,069
Book section
1,069
research-article
585
Hochschulschrift
518
Thesis
395
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
102
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
case-report
39
conceptual-paper
33
review-article
28
viewpoint
22
Article
20
review
20
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
more ...
less ...
Language
All
English
20,220
German
1,346
Undetermined
122
French
33
Spanish
12
Italian
10
Russian
10
Swedish
6
Finnish
4
Lithuanian
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
more ...
less ...
Author
All
Siciliani, Luigi
73
Propper, Carol
53
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
Shahin, Arash
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wirtz, Jochen
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Benkenstein, Martin
18
Chi, Wuchun
18
more ...
less ...
Institution
All
National Bureau of Economic Research
177
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
more ...
less ...
Published in...
All
International journal of hospitality management
436
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
more ...
less ...
Source
All
ECONIS (ZBW)
20,849
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
Showing
1
-
10
of
21,753
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Key determinant factors for retail bank switching in
Ghana
Narteh, Bedman
- In:
International journal of emerging markets
8
(
2013
)
4
,
pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
Saved in:
2
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
3
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
4
Customer satisfaction with retail banking services in
Ghana
Narteh, Bedman
;
Kuada, John E.
- In:
Thunderbird international business review
56
(
2014
)
4
,
pp. 353-371
Persistent link: https://www.econbiz.de/10010400074
Saved in:
5
Spotting the Critical Service Quality Determinants in the Ghanaian Retail Banking : Importance and Effects
Bentum-Micah, Geoffrey
-
2020
critical influences of customer satisfaction in the retail banking of
Ghana
and its effects on customers' purchasing behavior …
Persistent link: https://www.econbiz.de/10012840072
Saved in:
6
Understanding the Relationships between Service Quality, Customer Satisfaction and Loyalty : An Investigation of
Ghana
’s Retail Banking Sector
Tee, Daniel Kasser
-
2018
loyalty for the
Ghana
banking industry. The paper also evaluates the effects of the individual dimensions of service quality …
Persistent link: https://www.econbiz.de/10012919229
Saved in:
7
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
8
Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir
;
Dwivedi, Yogesh Kumar
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
Saved in:
9
Satisfaction management in retail financial services : an analysis of gap in perceived quality
Nikhil Chandra Shil
;
Das, Bhagaban
- In:
International journal of financial services management …
5
(
2011/11
)
3
,
pp. 256-271
Persistent link: https://www.econbiz.de/10009707029
Saved in:
10
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->