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~subject:"Service quality"
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Service quality
Simulation
20,410
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Propper, Carol
36
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31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
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7
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Geweke, John
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7
Laudicella, Mauro
7
Saghafian, Soroush
7
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7
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7
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
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Health care management review : HCM review
78
International journal of hospitality management
62
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
35
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of productivity and quality management : IJPQM
18
Journal of hospitality marketing & management
17
Health care management science
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
15
Ruhr economic papers
14
The European journal of health economics
14
Total quality management & business excellence
14
International journal of quality and service sciences
13
Discussion paper / Centre for Economic Policy Research
12
International journal of quality & reliability management
12
Discussion paper series / IZA
11
Manufacturing & service operations management : M & SOM
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
Technological forecasting & social change : an international journal
10
European journal of operational research : EJOR
9
Health economics review
9
International journal of production economics
9
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of operations management
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ECONIS (ZBW)
1,899
Other ZBW resources
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1
Can hospitals compete on quality?
Sadat, Somayeh
;
Abouee-Mehrizi, Hossein
;
Carter, Michael W.
- In:
Health care management science
18
(
2015
)
3
,
pp. 376-388
Persistent link: https://www.econbiz.de/10011341693
Saved in:
2
Impacts of congestion on healthcare outcomes : an empirical observation in China
Yu, Haiyue
;
Wang, Panpan
;
Zheng, Huan
;
Luo, Jifeng
;
Liu, Jun
- In:
Journal of management analytics
7
(
2020
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10012286187
Saved in:
3
Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael
;
Robinson, Susan
;
Scholtes, Stefan
-
2017
-
Revised version of 2015/77/TOM
Persistent link: https://www.econbiz.de/10011947591
Saved in:
4
Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael
;
Robinson, Susan
;
Scholtes, Stefan
-
2020
-
Revised version of 2017/59/TOM
Persistent link: https://www.econbiz.de/10012164267
Saved in:
5
Six Sigma applied to reduce patients' waiting time in a cancer pharmacy
Arafeh, Mazen
;
Barghash, Mahmoud A.
;
Sallam, Eman
; …
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
2
,
pp. 105-124
Persistent link: https://www.econbiz.de/10010490561
Saved in:
6
The signal in the noise : robust detection of performance "outliers" in health services
Proudlove, Nathan C.
;
Goff, Mhorag
;
Walshe, Kieran
; …
- In:
Journal of the Operational Research Society
70
(
2019
)
7
,
pp. 1102-1114
Persistent link: https://www.econbiz.de/10012213603
Saved in:
7
An evaluation of "fast track" in A & E : a discrete event
simulation
approach
Maull, R. S.
;
Smart, P. A.
;
Harris, A.
;
Al-Fatah …
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 923-941
Persistent link: https://www.econbiz.de/10003990191
Saved in:
8
Simulation
modelling for contracting
hospital
emergency services at the regional level
Mielczarek, Bożena
- In:
European journal of operational research : EJOR
235
(
2014
)
1
,
pp. 287-299
Persistent link: https://www.econbiz.de/10010361337
Saved in:
9
Using service
simulation
to analyse the satisfaction with the processes of intensive care unit in the
hospital
: the perspective of the patient and the family
Chang, Hou-tai
;
Jen, Hen-yi
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 869-885
Persistent link: https://www.econbiz.de/10009783366
Saved in:
10
An integrated
simulation
-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
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