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~subject:"Service quality"
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Service quality
Consumer behaviour
83,830
Konsumentenverhalten
81,381
Messung
22,630
Measurement
22,416
Theorie
17,628
Theory
17,306
Preis
14,974
Price
9,723
Relationship marketing
9,425
Beziehungsmarketing
9,391
USA
8,202
Brand management
7,782
United States
7,754
Markenführung
7,740
Brand image
6,987
Markenimage
6,953
Deutschland
6,409
Customer satisfaction
6,276
Kundenzufriedenheit
6,082
Perception
5,911
Online-Handel
5,811
Online retailing
5,798
Germany
5,548
Wahrnehmung
5,383
Dienstleistungsqualität
5,015
Social Web
5,008
Social web
5,004
Online-Marketing
4,670
Internet marketing
4,659
Markenartikel
4,474
Brand
4,462
Einzelhandel
4,431
Retail trade
4,344
Experiment
4,040
Pricing strategy
3,946
Preismanagement
3,942
Electronic Commerce
3,906
Schätzung
3,882
Werbewirkung
3,835
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Undetermined
2,579
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857
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4,398
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683
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4,178
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4,178
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102
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84
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50
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35
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15
Sammelwerk
15
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12
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12
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10
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10
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7
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conceptual-paper
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Prybutok, Victor R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Gustafsson, Anders
12
Klaus, Philipp
12
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Bruhn, Manfred
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Yi, Youjae
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Carlson, Jamie
8
Cheng, Ching-Chan
8
Harun, Ahasan
8
Izogo, Ernest Emeka
8
Jebarajakirthy, Charles
8
Kim, Woo Gon
8
Lu, Lu
8
Park, Jungkun
8
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National Bureau of Economic Research
9
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2
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2
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1
Autohaus Buch und Formular
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Schiller-Universität Jena
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschulrektorenkonferenz
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Institutet för Ekonomisk Forskning, Ekonomihögskolan
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nordic Council of Ministers
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien München GmbH
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Potsdam
1
Verlag Dr. Kovač
1
W. Bertelsmann Verlag
1
Wissenschaftliches Institut der AOK
1
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Published in...
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Journal of retailing and consumer services
239
International journal of hospitality management
219
Journal of business research : JBR
124
The journal of services marketing
108
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
80
Services marketing quarterly
71
The service industries journal
69
Journal of travel and tourism marketing
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Tourism management : research, policies, practice
38
Service business
37
International journal of services and operations management
36
Journal of service management
36
International journal of quality and service sciences
34
Total quality management & business excellence
34
Journal of air transport management
33
Asia Pacific journal of marketing and logistics
31
The TQM journal : the international review of organizational improvement
31
International journal of services, economics and management
30
The international journal of bank marketing : IJBM
30
Journal of Services Marketing
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of service research
27
Journal of hospitality and tourism insights
26
Journal of retailing
26
Psychology & marketing
26
Managing service quality : MSQ ; an international journal
25
International journal of quality & reliability management
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Quality management journal : QMJ
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of business information systems : IJBIS
21
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ECONIS (ZBW)
5,009
Other ZBW resources
61
RePEc
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1
Perception
of Passengers about Auto Services in Agartala
Deb, Rajat
-
2016
The study examines the
perception
of the respondents about auto services in Agartala. It obtained primary data from 200 …
Persistent link: https://www.econbiz.de/10012978409
Saved in:
2
Package size and perceived quality : the intervening role of unit
price
perceptions
Yan, Dengfeng
;
Sengupta, Jaideep
;
Wyer, Robert S.
- In:
Journal of consumer psychology : JCP : the official …
24
(
2014
)
1
,
pp. 4-17
Persistent link: https://www.econbiz.de/10010359888
Saved in:
3
Service quality, perceived
price
fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
4
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
5
Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
Saved in:
6
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
7
Costumer
perception
towards service provided by super market in Kathmandu Valley
K.C, Samprabha
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
4
,
pp. 82-92
Persistent link: https://www.econbiz.de/10014293914
Saved in:
8
Factors influencing consumer
perception
towards online grocery shopping : a case of Kathmandu Valley
Jha, Kimee Kumari
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
2
,
pp. 56-67
Persistent link: https://www.econbiz.de/10014493997
Saved in:
9
Higher quality or lower
price
? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
10
Verifying alternative measures of the service-quality construct: consistence and contradictions
Andronikidis, Andreas
;
Bellou, Victoria
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10003995643
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