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Physical distribution service quality in online retailing

Xing, Yuan; Grant, David B.; McKinnon, Alan C.; Fernie, John - In: International journal of physical distribution & … 40 (2010) 5, pp. 415-432

Persistent link: https://www.econbiz.de/10003996885

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510

Persistent link: https://www.econbiz.de/10008778634

Short-run vs long-run trade-offs in outsourcing relationships : impacts on loyalty and switching propensity

Juntunen, Jouni; Grant, David B.; Juga, Jari - In: Strategic outsourcing : an International journal 3 (2010) 3, pp. 211-225

Persistent link: https://www.econbiz.de/10008810152

Investigating brand equity of third-party service providers

Grant, David B.; Juntunen, Jouni; Juga, Jari; Juntunen, Mari - In: The journal of services marketing 28 (2014) 3, pp. 214-222

Persistent link: https://www.econbiz.de/10010391432

A framework for purchasing transport services in small and medium size enterprises

Holter, Andreas R.; Grant, David B.; Ritchie, James; … - In: International Journal of Physical Distribution & … 38 (2008) 1, pp. 21-38

Purpose – The purpose of this paper is to present a framework for purchasing transport services to enable small and medium size enterprises (SMEs) to improve relationships with logistics service providers (LSPs) and enhance their own competitive advantage and profitability. Many SMEs lack...

Persistent link: https://www.econbiz.de/10014793703