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Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi; Wu, Li wei - In: Journal of financial services marketing : JFSM 12 (2007/08) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
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Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu; Lee, Hsiao-Ching; Wu, Li wei; Liu, … - In: Management decision : MD 55 (2017) 9, pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
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Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu - In: The service industries journal 29 (2009) 9/10, pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865
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Service quality, perceived value, corporate image, and customer loyalty in the context of varying levels of switching costs
Wang, Chung-yu - In: Psychology & marketing 27 (2010) 3, pp. 252-262
Persistent link: https://www.econbiz.de/10003956556
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Please smile, the CCTV is running!
Liu, Tsung-chi; Cheng, Cheng-Feng - In: The service industries journal 31 (2011) 7/8, pp. 1075-1092
Persistent link: https://www.econbiz.de/10009154414