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~subject:"Service quality"
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Service quality
Konsumentenverhalten
80,433
Consumer behaviour
80,423
Theorie
9,109
Beziehungsmarketing
9,082
Theory
9,082
Relationship marketing
9,077
Markenführung
7,582
Brand management
7,581
Markenimage
6,705
Brand image
6,682
Online retailing
5,662
Online-Handel
5,661
Customer satisfaction
5,552
Kundenzufriedenheit
5,551
Social Web
4,840
Social web
4,840
USA
4,660
Online-Marketing
4,549
Internet marketing
4,524
United States
4,514
Dienstleistungsqualität
4,375
Brand
4,338
Markenartikel
4,336
Einzelhandel
4,259
Retail trade
4,173
Deutschland
4,093
Verbraucherverhalten
3,925
Germany
3,886
Electronic Commerce
3,660
Werbewirkung
3,627
Advertising effects
3,603
E-commerce
3,536
Experiment
3,388
Emotion
3,243
Werbung
2,969
Advertising
2,916
Private consumption
2,913
Privater Konsum
2,913
Virales Marketing
2,780
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All
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2,360
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719
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3,867
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508
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3,769
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3,769
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95
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95
Graue Literatur
68
Non-commercial literature
68
Hochschulschrift
65
Arbeitspapier
50
Working Paper
50
Thesis
47
Conference paper
29
Konferenzbeitrag
29
Collection of articles of several authors
13
Sammelwerk
13
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
5
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Case study
3
Fallstudie
3
Amtsdruckschrift
1
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4,297
German
76
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1
French
1
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Author
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
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All
National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
W. Kohlhammer GmbH
1
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Published in...
All
Journal of retailing and consumer services
231
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
34
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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Source
All
ECONIS (ZBW)
4,375
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1
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1
Service quality strategy for fast fashion : an empirical study in Hong Kong
Choi, Tsan-Ming
;
Liu, Shuk-ching
;
Tsang, Tracy Kwai-chi
; …
- In:
Fast fashion systems : theories and applications
,
(pp. 129-140)
.
2014
Persistent link: https://www.econbiz.de/10010234579
Saved in:
2
The impact of website quality on information quality, value, and loyalty intentions in apparel retailing
Kim, Hyejeong
;
Niehm, Linda S.
- In:
Journal of interactive marketing : a quarterly …
23
(
2009
)
3
,
pp. 221-233
Persistent link: https://www.econbiz.de/10003873387
Saved in:
3
Influence of appearance orientation , BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing
Yip, Joanne
;
Chan, Heidi H. T.
;
Kwan, Bonny
;
Law, Derry
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1105-1118
Persistent link: https://www.econbiz.de/10009504053
Saved in:
4
The influence of service environments on customer emotion and service outcomes
Lin, Jiun-sheng Chris
;
Liang, Haw-yi
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 350-372
Persistent link: https://www.econbiz.de/10009266594
Saved in:
5
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
6
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
Saved in:
7
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
8
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
9
A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç
;
Ekinci, Yuksel
;
Whyatt, Georgina
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
Saved in:
10
The store-as-a-brand strategy : the effect of store environment on customer responses
Kumar, Archana
;
Kim, Youn-kyung
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 685-695
Persistent link: https://www.econbiz.de/10010407241
Saved in:
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