In light of the growing importance of internal audit functions (IAF) and the limited archival evidence on internal audit quality, we examine an interactive model of IAF quality (comprised of competence and independence) to better understand the determinants of IAF effectiveness as financial...

In light of the growing importance of internal audit functions (IAF) and the limited archival evidence on internal audit quality, we examine an interactive model of IAF quality (comprised of competence and independence) to better understand the determinants of IAF effectiveness as a financial...

The major aim of the research paper is to measure the impact of employee performance on service quality in commercial banks. Primary data has been collected from the bank employees in Manmunai North and Kattankudy divisional secretariat areas in Batticaloa District. Stratified random sampling...

The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates how closely customer expectations of...

Implementation of TQM tools to organizations (either private or public) is, more often than not, accompanied by initial success. However, as studies from different worldwide settings indicate, initial success does not last in the long-term. Companies or organizations fail to sustain success....

In the wake of the revised and ambitious scheme of Information and Communication Technology (ICT) enabled learning in government and government-aided schools, during the 11th plan period (2007-12) and further, this paper addresses with the help of few case studies some of the expected problems...