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~subject:"Service quality"
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Service quality
Qualitätsmanagement
16,413
Quality management
14,450
Dienstleistungsqualität
2,573
Theorie
1,870
Theory
1,861
Product quality
1,634
Produktqualität
1,628
Deutschland
1,492
Germany
1,339
Prozessmanagement
1,162
Standardisierung
1,100
Standardization
1,099
Business process management
1,063
Supply chain
962
Lieferkette
960
Customer satisfaction
893
Kundenzufriedenheit
889
Industrie
824
Manufacturing industries
818
USA
789
Lean Management
782
Lean management
759
United States
740
Unternehmenserfolg
739
Firm performance
729
Krankenhaus
664
Performance measurement
654
Performance-Messung
652
Lean Production
642
Lean production
626
Relationship marketing
606
Beziehungsmarketing
605
Hospital
602
Innovation
546
Gesundheitswesen
537
Health care
515
Gesundheitsversorgung
509
SME
507
KMU
506
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Undetermined
1,038
Free
415
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Article
1,945
Book / Working Paper
627
Journal
7
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Article in journal
1,779
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1,779
Aufsatz im Buch
155
Book section
155
Hochschulschrift
147
Thesis
125
Graue Literatur
113
Non-commercial literature
113
Arbeitspapier
57
Working Paper
57
Collection of articles of several authors
45
Sammelwerk
45
Conference paper
36
Konferenzbeitrag
36
Bibliografie enthalten
33
Bibliography included
33
Case study
29
Fallstudie
29
Konferenzschrift
25
Aufsatzsammlung
22
Amtsdruckschrift
18
Government document
18
Conference proceedings
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Lehrbuch
10
Textbook
9
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Handbuch
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research-article
6
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3
Ratgeber
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Reference book
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Sammlung
3
Advisory report
2
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English
2,226
German
359
Czech
1
French
1
Polish
1
Spanish
1
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Nomos Verlagsgesellschaft
3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
The journal of services marketing
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
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ECONIS (ZBW)
2,573
Other ZBW resources
6
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1
A nonparametric approach for studying teacher impacts
Gilraine, Mike
;
Gu, Jiaying
;
McMillan, Robert
-
2022
Persistent link: https://www.econbiz.de/10012793395
Saved in:
2
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
3
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
4
Service inside : the impact of ingredient service branding on quality perceptions and behavioral intentions
Helm, Sabrina V.
;
Özergin, Berrin
- In:
Industrial marketing management : the international …
50
(
2015
),
pp. 142-149
Persistent link: https://www.econbiz.de/10011411720
Saved in:
5
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
6
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
7
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
8
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
9
Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.
;
Esper, Terry L.
;
Smith, Ronn J.
; …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
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