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Toward a measure of Chinese hypermarket retail service quality

Tang, Yung-Tai; Stanworth, James O.; Chen, Wei-Ting; … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 327-338

Persistent link: https://www.econbiz.de/10011300189

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

Persistent link: https://www.econbiz.de/10012177776

Exploring the service quality determinants of solar product dealers

Kumar, Vikas; Hundal, Bikramjit Singh; Kaur, Komalpreet - In: Asia-Pacific journal of management research and innovation 15 (2019) 1/2, pp. 27-38

Persistent link: https://www.econbiz.de/10012160596

Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience

Agrawal, Vivek; Seth, Nitin; Seth, Dinesh; Tripathi, Vikas - In: International journal of business information systems : … 32 (2019) 4, pp. 489-506

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The GRID scale : a new tool for measuring service mixed satisfaction

Audrezet, Alice; Olsen, Svein O.; Tudoran, Ana Alina - In: The journal of services marketing 30 (2016) 1, pp. 29-47

Persistent link: https://www.econbiz.de/10011445610

The V-model of service quality : an African case study

Whyte, Grafton; Bytheway, Andy - In: European journal of marketing : EJM 51 (2017) 5/6, pp. 923-945

Persistent link: https://www.econbiz.de/10011708567

The V-model of service quality: an African case study

Whyte, Grafton; Bytheway, Andy - In: European Journal of Marketing 51 (2017) 5/6, pp. 923-945

Purpose This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry. Design/methodology/approach A review of experience in service quality management...

Persistent link: https://www.econbiz.de/10014723874

Service quality perceptions of customers about mobile telecommunication services : a case of India

Gautam, Vikas - In: Journal of global marketing 28 (2015) 1, pp. 19-31

Persistent link: https://www.econbiz.de/10010520771

The INSTAQUAL scale : an instrument for measuring service quality of management institutions

Kumar, Sanjeev; Dash, Manoj Kumar - In: International journal of services, economics and management 6 (2014) 4, pp. 377-394

Persistent link: https://www.econbiz.de/10011471749