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Taiwan
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International journal of business and systems research
1
International journal of services and standards
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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A gap analysis model for improving airport service quality
Tsai, Wen-hsien
;
Hsu, Wei
;
Chou, Wen-chin
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1025-1040
Persistent link: https://www.econbiz.de/10009504068
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2
A hybrid approach for multi-criteria evaluation of airport service quality
Tsai, Wen-hsien
;
Kuo, Hsiao-chiao
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 78-94
Persistent link: https://www.econbiz.de/10009245078
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3
Users' service quality satisfaction and performance improvement of ERP consultant selections
Tsai, Wen-hsien
;
Lin, Thomas W.
;
Chen, Shu-Ping
;
Hung, …
- In:
International journal of business and systems research
1
(
2007
)
3
,
pp. 280-301
Persistent link: https://www.econbiz.de/10003738769
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