Similar Search Results

Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange

Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of international marketing 18 (2010) 3, pp. 62-80

Persistent link: https://www.econbiz.de/10008657427

Small business industrial buyers' price sensitivity : do service quality dimensions matter in business markets?

Zeng, Fue; Yang, Zhilin; Li, Yongqiang; Fam, Kim Shyan - In: Industrial marketing management : the international … 40 (2011) 3, pp. 395-404

Persistent link: https://www.econbiz.de/10008991583

Perceived power and smile intensity in service encounters

Yao, Qi; Wan, Qiuyan; Li, Shihao; Zhou, Wenkai; Yang, Zhilin - In: Marketing intelligence & planning 40 (2022) 3, pp. 372-387

Persistent link: https://www.econbiz.de/10013172969

Measuring consumer perceptions of online shopping convenience

Jiang, Ling; Yang, Zhilin; Jun, Minjoon - In: Journal of service management 24 (2013) 2, pp. 191-214

Persistent link: https://www.econbiz.de/10009742798

Consumer perception of e-service quality : from Internet purchaser and non-purchaser perspectives

Yang, Zhilin; Jun, Minjoon - In: Journal of business strategies 25 (2008) 2, pp. 59-84

Persistent link: https://www.econbiz.de/10003814245

Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?

Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317

Persistent link: https://www.econbiz.de/10011722302

The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions

Wang, Xuehua - In: Journal of service research : JSR 14 (2011) 2, pp. 149-163

Persistent link: https://www.econbiz.de/10009266747

The effect of inconsistent word-of-mouth during the service encounter

Wang, Xuehua - In: The journal of services marketing 25 (2011) 4, pp. 252-259

Persistent link: https://www.econbiz.de/10009272295

How consumers respond to embarrassing service encounters : a dehumanization perspective

Sun, Yixia; Wang, Xuehua; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of marketing research 60 (2023) 4, pp. 646-664

Persistent link: https://www.econbiz.de/10014322141

The effect of inconsistent word‐of‐mouth during the service encounter

Wang, Xuehua - In: Journal of Services Marketing 25 (2011) 4, pp. 252-259

Purpose – This study aims to investigate the effects of inconsistent word‐of‐mouth on service quality perception and purchase intention during the service encounter. Design/methodology/approach – A pilot study and a subsequent formal experiment with six scenarios were designed to test...

Persistent link: https://www.econbiz.de/10014905340