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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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Incentive compatible regulation of quality provision by natural monopolies : the role of technical progress
Kuhn, Thomas; Pittel, Karen - In: Advances in economic design : with 28 tables, (pp. 281-296). 2003
Persistent link: https://www.econbiz.de/10003871858
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Auditor specialization in R&D and clients’ R&D investment-q sensitivity
Lee, Eugenia Y.; Ha, Wonsuk; Park, Sunyoung - In: Journal of contemporary accounting & economics 19 (2023) 2, pp. 1-18
Persistent link: https://www.econbiz.de/10014301938
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Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - Rheinisch-Westfälisches Institut für … - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10009321165
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Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10010287362
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Stress on the ward : an empirical study of the nonlinear relationship between organizational workload and service quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10009580291
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The operational consequences of private equity buyouts : evidence from the restaurant industry
Bernstein, Shai; Sheen, Albert - 2013
Do private equity buyouts disrupt company operations to maximize short-term goals? We document significant operational changes in 103 restaurant chain buyouts between 2002 and 2012 using health inspection records for over 50,000 stores in Florida. Store-level operational practices improve after...
Persistent link: https://www.econbiz.de/10010205897
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Stress on the Ward - An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Mennicken, Roman; Kuntz, Ludwig; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10014177891
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The impact of the COVID-19 pandemic aspects on the quality of health services in Jordan
AlHalaseh, Rula Hani Salman; Maaiatah, Sumayya - In: Scientific papers of the University of Pardubice 30 (2023) 3, pp. 1-15
This study is a combination between quality management and crisis management within a vital sector, i.e., the health sector, which requires continuous improvement and sustainability of its services that guarantee quality standards. This study aims to investigate the impact of the Covid-19...
Persistent link: https://www.econbiz.de/10014441042
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The Impact of Service Innovation on Tourist Satisfaction : Evidence from the Malaysian Tourism Industry
Boon Liat, Cheng - 2017
Objective – This study proposed a model to test the impacts of the four dimensions of service innovation (i.e., process … innovation, organisational innovation, marketing innovation and product innovation) on tourist satisfaction in the Malaysian … tourism. Methodology/Technique – Measurement items for the dimensions of services innovation were developed through focus …
Persistent link: https://www.econbiz.de/10014034206