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CRM/e-CRM effects on banks performance and customer-bank relationship quality

Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80

Persistent link: https://www.econbiz.de/10010407872

Dissecting supply chain integration : impact of integration quality on customer-oriented performance

Yang, Chenlung; Lin, Shu-Ping; Chan, Ya-Hui; Kim, Myung Kyo - In: Total quality management & business excellence 32 (2021) 11, pp. 1271-1289

Persistent link: https://www.econbiz.de/10012607244

The impact of quality management practices on purchasing performance within supply chain relationships in service organizations

Salam, Muhammad Asif; Yaqub, Muhammad Zafar - In: Networks in International Business : Managing …, (pp. 309-331). 2023

Persistent link: https://www.econbiz.de/10013539453

Assessing and improving performance for a small contact centre

Wu, Lifang - In: International journal of services, economics and management 10 (2019) 2, pp. 126-145

Persistent link: https://www.econbiz.de/10012178922

Developing a Scale to Assure Service Quality to Suppliers Working with Indian Small and Medium Manufacturing Enterprises

Gandhi, Surjit Kumar - 2018

The purpose of the present study is to develop a service quality scale by identifying the attributes of internal service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working and improve their delivery performance. 120...

Persistent link: https://www.econbiz.de/10012911452

Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

Persistent link: https://www.econbiz.de/10012177776

Developing a scale to assure service quality to suppliers working with Indian small and medium manufacturing enterprises

Ghandi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: The IUP journal of operations management : IJOM 17 (2018) 1, pp. 7-33

Persistent link: https://www.econbiz.de/10011873786

The influence of the quality criteria on the quality cost of suppliers in SMEs

Masoudi, Ehsan; Shahin, Arash - In: Benchmarking : an international journal 29 (2022) 7, pp. 2313-2333

Persistent link: https://www.econbiz.de/10013371212

Applying a revised SQPM in the Define Step of Six Sigma and a case study

Chen, K. S.; Chen, H. T.; Lin, C. L. - In: Total quality management & business excellence : an … 23 (2012) 3, pp. 309-324

Persistent link: https://www.econbiz.de/10009553694

Antecedents of salesperson performance in information service industry : the role of guanxi, adaptive selling behaviors and customer orientation

Thi-Thuy-Linh Nguyen; Xuan-Quynh Hoang; Pham Thi Lien; … - In: Cogent business & management 9 (2022) 1, pp. 1-19

This research aims to investigate the determinants of salesperson performance with a focus on the role of customer-centric selling behaviors in the interaction with Guanxi-a measure of the quality of customer-salesperson relationship. The study examines two well-established constructs in the...

Persistent link: https://www.econbiz.de/10014425793

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