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Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana; Luria, Gil - In: Service business 10 (2016) 3, pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
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Quality and productivity : role conflict in the service context
Luria, Gil; Yagil, Dana; Gal, Iddo - In: The service industries journal 34 (2014) 11/12, pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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There is no dark side of customer aggression : it's all dark
Yagil, Dana - In: Journal of marketing management : MM 33 (2017) 15/16, pp. 1413-1420
Persistent link: https://www.econbiz.de/10011850424
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The service providers
Yagil, Dana - 2008
Persistent link: https://www.econbiz.de/10003640074
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Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana; Shultz, Tamar - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
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The effect of customer social status and dissatisfaction on service performance
Yagil, Dana; Medler-Liraz, Hana - In: Service business 13 (2019) 1, pp. 153-169
Persistent link: https://www.econbiz.de/10011965888