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How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Lai, Fujun; Griffin, Mitch; Babin, Barry J. - In: Journal of business research : JBR 62 (2009) 10, pp. 980-986
Persistent link: https://www.econbiz.de/10003887607
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Negative emotions, value and relationships : differences between women and men
Babin, Barry J.; Griffin, Mitch; Borges, Adilson; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
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Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
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Customer responses to service providers' touch : a meta-analysis
Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014380328