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Effect mechanisms of perceptual congruence between information systems professionals and users on satisfaction with service
Benlian, Alexander - In: Journal of management information systems : JMIS 29 (2012/13) 4, pp. 63-96
Persistent link: https://www.econbiz.de/10009764555
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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The new go-between services : peer-to-peer sharing platforms in hospitality services
Bertrand, Daisy; Léo, Pierre-Yves; Philippe, Jean - In: European review of service economics and management (2019) 2/8, pp. 17-53
Persistent link: https://www.econbiz.de/10012162884
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Model misspecification : contrasting formative and reflective indicators for a model of e-service quality
Collier, Joel E.; Bienstock, Carol C. - In: Journal of marketing theory and practice 17 (2009) 3, pp. 283-293
Persistent link: https://www.econbiz.de/10003867512
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Implementing managerial constraints in model-based segmentation : extensions of Kim, Fong, and DeSarbo (2012) with an application to heterogeneous perceptions of service quality
Kim, Sunghoon; Blanchard, Simon J.; DeSarbo, Wayne; … - In: Journal of marketing research : JMR 50 (2013) 5, pp. 664-673
Persistent link: https://www.econbiz.de/10010195930
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Quality evaluation framework (QEF) : modeling and evaluating quality of business processes
Heidari, Farideh; Loucopoulos, Pericles - In: International journal of accounting information systems 15 (2014) 3, pp. 193-223
Persistent link: https://www.econbiz.de/10010482227
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Entwicklung eines methodenbasierten Modells zur Messung und Bewertung der Produktivität von Dienstleistungsprozessen
Amini, Ahmad Schafiq - Fraunhofer-Institut für Produktionsanlagen und …; … - 2018
Persistent link: https://www.econbiz.de/10011982610
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Public-private mixed delivery and information effects
Kwon, Illoong; Park, Sangin - In: Economica 85 (2018) 337, pp. 75-91
Persistent link: https://www.econbiz.de/10011952463
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Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry : mediation, moderation and conditional process analysis
Ahmed, Rizwan Raheem; Vveinhardt, Jolita; … - In: Journal of business economics and management 18 (2017) 5, pp. 974-1004
Persistent link: https://www.econbiz.de/10011781016