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Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
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Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of quality & reliability management 33 (2016) 8, pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
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Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of services and operations management 25 (2016) 2, pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
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A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana; Bhola, Prabha - In: Journal of information & knowledge management : JIKM 13 (2014) 4, pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
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A framework of quality management practices for Indian service SMEs
Basu, Rana; Bhola, Prabha; Das, Manik Chandra - In: Quality management journal : QMJ 27 (2020) 1, pp. 62-75
Persistent link: https://www.econbiz.de/10012308956