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Development of a framework for services recovery for service industries
Niriender Kumar; Filzah Md Isa; Cheng Wei Hin; Haim … - In: Journal for global business advancement : JGBA 5 (2012) 2, pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
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Importance of product quality and service quality in developing brand equity
Jalal Hanaysha; Haim Hilman Abdullah; Abd Ghani, Noor … - In: Journal for global business advancement : JGBA 9 (2016) 4, pp. 390-401
Persistent link: https://www.econbiz.de/10011664537
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Causal effect of differentiation strategy on organisational performance : the mediating effects of customer orientation and service innovation
Haim Hilman Abdullah; Narentheren Kaliappen - In: Journal for international business and entrepreneurship … 9 (2016) 4, pp. 431-441
Persistent link: https://www.econbiz.de/10011618078