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Understanding spectator expectations : an analysis of niche sports
Greenwell, T. Christopher; Greenhalgh, Greg; Stover, Nick - In: International journal of sport management and marketing … 13 (2013) 3/4, pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
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When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes; Alavi, Sascha; Schmitz, Christian; … - In: Journal of service research : JSR 19 (2016) 4, pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
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Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
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Identify corporate customer's expectations at Bank Saderat Iran and represent a model for their expectations
Esmaeilpour, Majid; Sayadi, Amrollah - In: International journal of applied business and economic … 13 (2015) 1, pp. 295-308
Persistent link: https://www.econbiz.de/10011376385
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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
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Interrupted anticipation after a service failure : the role of olfactory sensation on expected pleasure, taste enjoyment, consumption, and repatronage intentions
Moore, David J. - In: Marketing letters : a journal of research in marketing 24 (2013) 4, pp. 399-408
Persistent link: https://www.econbiz.de/10010207194
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The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark - 2005
-- 2. Determinanten der Erwartungsbildung und -Veränderung -- 3. Bezugsobjekt von Erwartungen im Dienstleistungsbereich … theoretischen und empirischen Forschung für das weitere Vorgehen -- III: Modell der phasenbezogenen Erwartungsbildung und -Wirkung …. Zusammenfassung der Hypothesen -- IV: Experimentelle Überprüfung des phasenspezifischen Modells der Erwartungsbildung und -Wirkung …
Persistent link: https://www.econbiz.de/10014017021
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
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Dispositional approach to customer satisfaction and behavior
Burns, Gary N.; Bowling, Nathan A. - In: Journal of business and psychology 25 (2010) 1, pp. 99-107
Persistent link: https://www.econbiz.de/10003955853