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Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies

Bagur-Femenías, Llorenç; Perramon, Jordi; Amat Salas, … - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 840-853

Persistent link: https://www.econbiz.de/10011388424

Qualität logistischer Dienstleistungen : Operationalisierung von Qualitätsmerkmalen, Qualitätsmanagement, Umweltgerechtigkeit

Engelke, Markus - 1997

Persistent link: https://www.econbiz.de/10013451799

Process quality and performance in a shared services environment

Lohrmann, Matthias; Riedel, Alexander - In: Finance bundling and finance transformation : shared …, (pp. 225-252). 2013

Persistent link: https://www.econbiz.de/10010252980

Anwendung von Qualitäts- und Umweltmanagementsystemen in Dienstleistungsunternehmen im ländlichen Raum auf der Grundlage polnisch-deutscher Untersuchungen

Frąś, Józef - 2003

Persistent link: https://www.econbiz.de/10001943128

Operating Performance Effects of Service Quality and Environmental Sustainability Capabilities in Logistics

Garcia-Dastugue, Sebastian - 2018

because ex ante it is difficult to assess the potential performance benefits of suchinvestments. This paper investigates the … operating performance implications of service qualityand environmental sustainability in the context of logistics. Specifically …-year post-award period. Additionally, the performance benefits associated withservice quality awards are greater than those …

Persistent link: https://www.econbiz.de/10012911668