Process quality and performance in a shared services environment
Matthias Lohrmann and Alexander Riedel
| Year of publication: |
2013
|
|---|---|
| Authors: | Lohrmann, Matthias ; Riedel, Alexander |
| Published in: |
Finance bundling and finance transformation : shared services next level. - Wiesbaden : Springer-Gabler, ISBN 3-658-00372-3. - 2013, p. 225-252
|
| Subject: | Dienstleistungsqualität | Service quality | Interne Dienstleistung | Internal services | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010252980