Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Year of publication: |
2015
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Authors: | Bagur-Femenías, Llorenç ; Perramon, Jordi ; Amat Salas, Oriol |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 7/8, p. 840-853
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Subject: | quality management | environmental management | firm performance and travel agencies | Reisevermittler | Travel agency | Qualitätsmanagement | Quality management | Umweltmanagement | Environmental management | Unternehmenserfolg | Firm performance | KMU | SME | Wettbewerb | Competition | Dienstleistungsqualität | Service quality |
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