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~subject:"Service quality"
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Service quality
Consumer behaviour
83,205
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80,725
Griechenland
13,683
Greece
11,588
Theorie
10,999
Theory
10,827
Relationship marketing
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9,203
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8,081
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8,010
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7,784
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7,095
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6,766
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6,410
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6,125
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5,776
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5,621
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5,128
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4,947
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4,939
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4,496
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4,231
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Han, Heesup
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20
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17
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15
Line, Nathaniel D.
14
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13
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12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
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11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
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8
Amin, Muslim
8
Carlson, Jamie
8
Harun, Ahasan
8
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Lu, Lu
8
Sparks, Beverley
8
Tsoukatos, Evangelos
8
Wirtz, Jochen
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
231
International journal of hospitality management
211
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
68
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
The TQM journal : the international review of organizational improvement
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services, economics and management
27
Journal of air transport management
27
Journal of service research
27
International journal of services and operations management
26
Psychology & marketing
26
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Total quality management & business excellence
24
Journal of retailing
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Marketing intelligence & planning
20
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ECONIS (ZBW)
4,442
Other ZBW resources
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1
Predicting spectators' behavioural intentions in professional football : the role of satisfaction and service quality
Theodorakis, Nicholas D.
;
Alexandris, Kostas
;
Tsigilis, …
- In:
Sport management review
16
(
2013
)
1
,
pp. 85-96
Persistent link: https://www.econbiz.de/10009700221
Saved in:
2
Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A.
- In:
Business strategies : types, benefits and effects on …
,
(pp. 1-26)
.
2015
Persistent link: https://www.econbiz.de/10010499531
Saved in:
3
Analysing the professional sport experience : a hierarchical approach
Clemes, Michael D.
;
Brush, Gregory J.
;
Collins, Mark J.
- In:
Sport management review
14
(
2011
)
4
,
pp. 370-388
Persistent link: https://www.econbiz.de/10009390342
Saved in:
4
Investigating the effect of alternative golf experience on traditional golf : an integrated framework of perceived value, satisfaction, and involvement
Kang, Juhee
;
Kwun, David J.
;
Hahm, Jeeyeon
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4266-4287
Persistent link: https://www.econbiz.de/10013413357
Saved in:
5
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
6
Measuring the effectiveness of facility naming rights sponsorships
Martin, David S.
;
Bourdeau, Brian L.
;
Stephan, John
- In:
Journal of business research : JBR
110
(
2020
),
pp. 51-64
Persistent link: https://www.econbiz.de/10012237822
Saved in:
7
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports
Theodorakis, Nicholas D.
;
Koustelios, Athanasios
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10009525074
Saved in:
8
Measuring season ticket holder satisfaction : rationale, scale development and longitudinal validation
McDonald, Heath
;
Karg, Adam J.
;
Vocino, Andrea
- In:
Sport management review
16
(
2013
)
1
,
pp. 41-53
Persistent link: https://www.econbiz.de/10009700226
Saved in:
9
The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran
Foroughi, Behzad
;
Khairul Anuar Mohammad Shah
;
Hyun, …
- In:
International journal of sports marketing & sponsorship
15
(
2014
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10010384212
Saved in:
10
Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit sports websites
Suh, Young Ik
;
Ahn, Taesoo
;
Pedersen, Paul M.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
4
,
pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
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