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Service quality
Consumer behaviour
82,022
Konsumentenverhalten
79,542
Knowledge management
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Messung
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5,526
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5,515
Dienstleistungsqualität
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Welt
4,648
Innovationsmanagement
4,620
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4,524
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Han, Heesup
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14
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13
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11
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10
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10
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10
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10
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9
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9
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9
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8
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8
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8
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Friedrich-Schiller-Universität Jena
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HELIOS Kliniken GmbH
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Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
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Journal of retailing and consumer services
236
International journal of hospitality management
205
Journal of business research : JBR
130
The journal of services marketing
111
The service industries journal
90
International journal of contemporary hospitality management
89
Journal of hospitality marketing & management
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of travel and tourism marketing
68
Services marketing quarterly
68
Cogent business & management
50
Journal of service research : JSR
48
International journal of services and operations management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Tourism management : research, policies, practice
41
Service business
39
Journal of service management
37
International journal of quality and service sciences
36
Journal of air transport management
34
Total quality management & business excellence
34
International journal of quality & reliability management
33
The TQM journal : the international review of organizational improvement
33
Asia Pacific journal of marketing and logistics
32
Journal of Services Marketing
31
International journal of services, economics and management
30
The international journal of bank marketing : IJBM
30
International journal of productivity and quality management : IJPQM
28
Journal of service research
27
Psychology & marketing
26
Quality management journal : QMJ
26
Journal of retailing
25
Journal of strategic marketing
25
Managing service quality : MSQ ; an international journal
25
International journal of business information systems : IJBIS
23
International journal of electronic marketing and retailing : IJEMR
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
5,225
Other ZBW resources
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1
Skills,
knowledge
, and attitudes important for present-day auditors
Siriwardane, Harshini Pushpika
;
Hu, Billy Kin Hoi
;
Low, …
- In:
International journal of auditing : IJA
18
(
2014
)
3
,
pp. 193-205
Persistent link: https://www.econbiz.de/10010484267
Saved in:
2
Investigating the relationship between
knowledge
sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
3
Substructures of perceived
knowledge
quality and interactions with
knowledge
sharing and innovativeness : a sensemaking perspective
Yoo, Dong Kyoon
- In:
Journal of knowledge management
18
(
2014
)
3
,
pp. 523-537
Persistent link: https://www.econbiz.de/10010394347
Saved in:
4
The influence of service innovation on police performance : an empirical investigation
Alnuaimi, Sultan Bin Abdulla
;
Abdulhabib, Abdulla Awadh
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1999-2018
Persistent link: https://www.econbiz.de/10014332212
Saved in:
5
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
6
Development and validation of a scale measuring hotel website service quality (HWebSQ)
Le Van Huy
;
Huu Thai Thinh Nguyen
;
Nguyen, Ninh
; …
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012296662
Saved in:
7
Measurement
scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
8
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
9
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
10
Absorbing customer
knowledge
: how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
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