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~subject:"Service quality"
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Health consumer susceptibility...
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Service quality
Consumer behaviour
83,658
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81,208
Gesundheitswesen
21,409
Health care system
18,831
Health care
16,478
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7,566
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Dienstleistungsqualität
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5,694
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5,681
Gesundheitspolitik
5,284
Social Web
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Social web
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Health policy
4,858
Gesundheitsvorsorge
4,620
Online-Marketing
4,615
Internet marketing
4,604
Brand
4,350
Preventive care
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Markenartikel
4,341
Fraud
4,298
Einzelhandel
4,196
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Han, Heesup
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20
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20
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19
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17
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15
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14
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13
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12
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11
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11
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11
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11
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11
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10
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10
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10
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10
Quach, Sara
10
Sharma, Piyush
10
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9
Hollebeek, Linda D.
9
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9
Qu, Hailin
9
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9
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European Health Care Conference <2, 2011, Hamburg>
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Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
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Taylor and Francis.
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Weltbank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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AOK-Bundesverband
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American Society for Quality
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BKK Dachverband
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Boston Consulting Group
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CRC Press.
1
Centre for Economic Policy Research
1
Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
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Deutschland / Bundeswehr / Universität Hamburg
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Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
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1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
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Journal of retailing and consumer services
233
International journal of hospitality management
225
Journal of business research : JBR
132
The journal of services marketing
110
The service industries journal
80
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
76
Services marketing quarterly
71
Journal of travel and tourism marketing
68
Health care management review : HCM review
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
The TQM journal : the international review of organizational improvement
51
Cogent business & management
50
Journal of service research : JSR
50
Journal of health organization and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Service business
44
International journal of quality and service sciences
42
Quality management journal : QMJ
39
Total quality management & business excellence
39
International journal of services and operations management
36
Journal of health economics
34
Tourism management : research, policies, practice
34
Health marketing quarterly
33
NBER working paper series
32
Asia Pacific journal of marketing and logistics
31
International journal of quality & reliability management
31
International journal of services, economics and management
31
Working paper / National Bureau of Economic Research, Inc.
31
Journal of Services Marketing
29
NBER Working Paper
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Journal of service research
28
Technological forecasting & social change : an international journal
28
International journal of electronic marketing and retailing : IJEMR
27
Psychology & marketing
27
International journal of services and operations management : IJSOM
26
Journal of hospitality and tourism insights
25
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ECONIS (ZBW)
6,256
Other ZBW resources
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1
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
2
Critical factors affecting consumer acceptance of online health communication : an application of service quality models
Lee, Jung Wan
- In:
Journal of Asian finance, economics and business : JAFEB
4
(
2017
)
3
,
pp. 85-94
Persistent link: https://www.econbiz.de/10011917568
Saved in:
3
Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia
;
Vasilache, Simona
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
Saved in:
4
Effizienzreserven, Wettbewerbspotenziale und Selektionsaktivitäten im deutschen
Gesundheitswesen
: neue empirische Erkenntnisse
Wübker, Ansgar
-
2009
Persistent link: https://www.econbiz.de/10003858380
Saved in:
5
Switching attitudes of Taiwanese middle-aged and elderly patients toward cloud healthcare services : an exploratory study
Lai, Jung-Yu
;
Wang, Juite
- In:
Technological forecasting & social change : an …
92
(
2015
),
pp. 155-167
Persistent link: https://www.econbiz.de/10011389631
Saved in:
6
Patient empowerment : a cross-disease exploration of antecedents and consequences
Prigge, Jana-Kristin
;
Dietz, Beatrix
;
Homburg, Christian
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
4
,
pp. 375-386
Persistent link: https://www.econbiz.de/10011428874
Saved in:
7
Co-production of prolonged, complex, and negative services : an examination of medication adherence in chronically ill individuals
Spanjol, Jelena
;
Cui, Anna Shaojie
;
Nakata, Cheryl
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10011336510
Saved in:
8
Midwest Health Services : purchasing patient snacks
Moffit, Timothy
;
Gigowski, Michelle
- In:
Journal of business case studies
8
(
2012
)
5
,
pp. 477-487
Persistent link: https://www.econbiz.de/10009619254
Saved in:
9
A socio-cognitive approach to customer adherence in health care
Snell, Lan
;
White, Lesley
;
Dagger, Tracey
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
Saved in:
10
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
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