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Mindfulness, reliability, pre-emptive conflict handling, customer orientation and outcomes in Malaysia's healthcare sector

Ndubisi, Nelson Oly - In: Journal of business research : JBR 65 (2012) 4, pp. 537-546

Persistent link: https://www.econbiz.de/10009512738

The effects of respect and rapport on relationship quality perception of customers of small healthcare firms

Siti Haryati Shaikh Ali; Ndubisi, Nelson Oly - In: Asia Pacific journal of marketing and logistics 23 (2011) 2, pp. 135-151

Persistent link: https://www.econbiz.de/10009153442

Long-term oriented marketing relationships and ethical conduct in outsourcing sector

Ndubisi, Nelson Oly; Malhotra, Naresh K.; Capel, Celine … - In: Psychology & marketing 33 (2016) 5, pp. 372-388

Persistent link: https://www.econbiz.de/10011485883

Examining uncertainty avoidance, relationship quality, and customer loyalty in two cultures

Ndubisi, Nelson Oly; Malhotra, Naresh K.; Ulas, Dilber; … - In: Journal of international consumer marketing 24 (2012) 5, pp. 320-337

Persistent link: https://www.econbiz.de/10009778699

The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles

Alnawas, Ibrahim; Al Khateeb, Amr; Abu Farha, Allam K.; … - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1691-1712

Persistent link: https://www.econbiz.de/10014280877

Service quality orientation: an approach to diffusing mindfulness in SMEs

Owusu‐Frimpong, Nana; Nwankwo, Sonny - In: International Journal of Quality & Reliability Management 29 (2012) 6, pp. 681-698

Purpose – The purpose of this paper is to connect mindfulness with service quality constructs and apply the resultant framework, service‐mindful orientation (SMO), to the analysis of strategic perspectives and philosophical orientations of small to medium‐sized enterprises (SMEs) in Ghana...

Persistent link: https://www.econbiz.de/10014800708