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Causal effect of differentiation strategy on organisational performance : the mediating effects of customer orientation and service innovation
Haim Hilman Abdullah; Narentheren Kaliappen - In: Journal for international business and entrepreneurship … 9 (2016) 4, pp. 431-441
Persistent link: https://www.econbiz.de/10011618078
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Logistic service quality and organisational performance : conceptualisation, measure development, measure test and model fit
Kamble, Sachin S.; Gawankar, Shradha; Raut, Rakesh - In: International journal of logistics systems and management 25 (2016) 4, pp. 532-557
Persistent link: https://www.econbiz.de/10011666245
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Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main, Naser Alolayyan; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of productivity and quality … 24 (2018) 4, pp. 543-565
Persistent link: https://www.econbiz.de/10011924288
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Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex; Coetzee, Johan - In: Global business & economics review 21 (2018) 1, pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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A Thai banking industry organisational performance analysis
Tasanai Pranee; Kaulkanya Napompech; Chalita Srinuan - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 370-394
Persistent link: https://www.econbiz.de/10011817881
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How does relationship quality translate into better organisational performance : an empirical check
John, Waseem - In: International journal of business excellence : IJBEX 24 (2021) 2, pp. 187-205
Persistent link: https://www.econbiz.de/10012596327
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Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish; Sahu, G. P. - In: International journal of electronic customer … 7 (2013) 1, pp. 21-44
Persistent link: https://www.econbiz.de/10009783142
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The role of B2B marketing strategy, ICT B2B marketing support, and service quality in market orientation : performance relationship ; evidence from three European countries
Jagodič, Gregor; Milfelner, Borut - In: Cogent business & management 9 (2022) 1, pp. 1-28
The purpose of this study is to evaluate the role of marketing strategy, information communication technology (ICT) marketing support, and service quality in the market orientation-performance relationship. Even though there are many studies considering the market orientation-performance...
Persistent link: https://www.econbiz.de/10014439742
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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293