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~subject:"Service quality"
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Service quality
New Zealand
14
Customer satisfaction
11
Dienstleistungsqualität
11
Kundenzufriedenheit
9
Job satisfaction
8
Neuseeland
7
Burnout
6
Stress
6
Arbeitszufriedenheit
5
Beziehungsmarketing
5
Relationship marketing
5
Russia
5
Work stress
5
Consumer behaviour
4
Konsumentenverhalten
4
Russland
4
Advertising
3
Arbeitskräfte
3
Employees
3
Health services
3
Personal banking
3
Privatkundengeschäft
3
Workforce
3
Bank
2
Bank employees
2
Bankberufe
2
Bankgeschäft
2
Banking
2
Banking services
2
Brand extension
2
Brand management
2
Call centre
2
Callcenter
2
Commitment
2
Customer service
2
Customer services quality
2
Decision under uncertainty
2
Dienstleistungsmanagement
2
Entscheidung unter Unsicherheit
2
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Article
11
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English
11
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Ashill, Nicholas J.
10
Rod, Michel
8
Carruthers, Janet
4
Gibbs, Tanya
2
Abuelsamen, Amjad
1
Ashill, Nick
1
Babakus, Emin
1
Jackson, Eric
1
Naumann, Earl
1
Semaan, Rania W.
1
Shao, Jinyi
1
Thirkell, Peter
1
Williams, Paul
1
Yavas, Ugur
1
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Journal of retailing and consumer services
3
Marketing intelligence & planning
2
The journal of services marketing
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of project management : the journal of The International Project Management Association
1
Journal of business research : JBR
1
Journal of strategic marketing
1
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ECONIS (ZBW)
11
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1
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
3
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
4
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
5
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel
;
Ashill, Nicholas J.
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
Saved in:
6
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
7
Management commitment to service quality and service recovery performance : a study of frontline employees in public and private hospitals
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
1
,
pp. 84-103
Persistent link: https://www.econbiz.de/10008653912
Saved in:
8
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
9
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
Saved in:
10
Burnout processes in non-clinical health service encounters
Ashill, Nicholas J.
;
Rod, Michel
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1116-1127
Persistent link: https://www.econbiz.de/10009270571
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