//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A service quality evaluation m...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Dienstleistungsqualität
20,877
Griechenland
13,683
Greece
11,584
Tourismuswirtschaft
11,335
Tourism industry
11,334
Tourismus
7,450
Tourism
7,270
Customer satisfaction
6,762
Kundenzufriedenheit
6,573
Consumer behaviour
4,975
Konsumentenverhalten
4,907
Relationship marketing
4,194
Beziehungsmarketing
4,182
Qualitätsmanagement
2,665
Quality management
2,628
Wirtschaftsprüfung
2,517
Financial audit
2,509
Deutschland
2,040
Krankenhaus
1,927
Hospital
1,914
Urlaubsverhalten
1,913
Holiday behaviour
1,911
Germany
1,861
USA
1,821
United States
1,784
Theorie
1,782
Theory
1,744
Tourismusmarketing
1,711
Tourism marketing
1,702
Health care
1,619
Gesundheitsversorgung
1,583
Welt
1,528
World
1,518
EU-Staaten
1,509
EU countries
1,480
Gesundheitswesen
1,329
Spanien
1,311
Health care system
1,308
Tourismuspolitik
1,266
more ...
less ...
Online availability
All
Undetermined
8,271
Free
4,842
Type of publication
All
Article
15,922
Book / Working Paper
5,688
Journal
14
Other
4
Type of publication (narrower categories)
All
Article in journal
13,989
Aufsatz in Zeitschrift
13,989
Graue Literatur
1,625
Non-commercial literature
1,625
Working Paper
1,347
Arbeitspapier
1,346
Aufsatz im Buch
1,068
Book section
1,068
research-article
585
Hochschulschrift
518
Thesis
395
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
102
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
case-report
39
conceptual-paper
33
review-article
28
viewpoint
22
Article
20
review
20
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
more ...
less ...
Language
All
English
20,095
German
1,346
Undetermined
122
French
33
Spanish
12
Italian
10
Russian
10
Swedish
6
Finnish
4
Lithuanian
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
more ...
less ...
Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Benkenstein, Martin
18
Chi, Wuchun
18
more ...
less ...
Institution
All
National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
more ...
less ...
Published in...
All
International journal of hospitality management
409
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
111
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
more ...
less ...
Source
All
ECONIS (ZBW)
20,724
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
Showing
1
-
10
of
21,628
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding the effects of market orientation and e-marketing on service performance
Tsiotsou, Rodoula H.
;
Vlachopoulou, Maria
- In:
Marketing intelligence & planning
29
(
2011
)
2
,
pp. 141-155
Persistent link: https://www.econbiz.de/10009156912
Saved in:
2
The role of sea-based adventure experiences in tourists’ satisfaction and behavioral intentions
Triantafillidou, Amalia
;
Petala, Zinovia
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 67-87
Persistent link: https://www.econbiz.de/10011485021
Saved in:
3
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
4
Determinants of customer experience management and its impact on experience quality in the tourism industry in India
Bhatt, Vimal Kamleshkumar
;
Sharma, Bhuvanesh Kumar
- In:
International journal of business and globalisation : IJBG
30
(
2022
)
1
,
pp. 14-25
Persistent link: https://www.econbiz.de/10013193931
Saved in:
5
Modeling perceived quality, customer satisfaction and orobability of guest returning to the destination
Popovic, Olivera Blagojevic
;
Nikic, Vinko
;
Bulatovic, Iva
; …
- In:
Montenegrin journal of economics
14
(
2018
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012264306
Saved in:
6
Measuring the level of satisfaction with respect to the quality of services provided by the local tourist destination in Mashhad, Iran
Saberifar, Rostam
;
Chatterjee, Uday
;
Bhunia, Gouri Sankar
- In:
SocioEconomic challenges : SEC
3
(
2019
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10012114907
Saved in:
7
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
8
Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being
Su, LuJun
;
Huang, Songshan
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 290-307
Persistent link: https://www.econbiz.de/10011312574
Saved in:
9
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
10
ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.
;
Henthorne, Tony L.
;
Panko, Thomas R.
- In:
International journal of business excellence
6
(
2013
)
5
,
pp. 526-536
Persistent link: https://www.econbiz.de/10010231384
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->